TL;DR: From connectivity to competitive advantage in the industry Supply chain management faces significant challenges, especially after the collapse of ERP systems. Supply chain transparency is crucial for sustainability and consumer trust. Procurement has become a critical factor for modern business strategy. …
Measuring the ROI of Agent Assist in Contact Centers
TL;DR: Measuring the ROI of Agent Assist in Contact Centers Operational Efficiency: Agent Assist improves operational efficiency by reducing handling time and increasing agent productivity. Accuracy and Quality: It contributes to greater accuracy in interactions, reducing errors and increasing customer satisfaction. Accelerated Training: It facilitates onboarding and training …
Innovations in Health Technology at CES 2026
TL;DR: Innovations in Health Technology at CES 2026 Digital health is consolidating as an ecosystem of innovative products. AI-assisted exoskeletons improve mobility in everyday life. The Health AI Standard establishes clear criteria for health devices. Coro, a breastfeeding device, makes feeding monitoring easier. Advanced wearables offer predictive analytics of …
Billy Woods presents ‘Golliwog’, his dark horrorcore album
TL;DR: Billy Woods presents ‘Golliwog’, his dark horrorcore album ‘Golliwog’ is Billy Woods’ darkest album to date. Unlike other horrorcore artists, Woods focuses on psychological tension rather than cheap scares. The lyrics tackle themes of oppression and colonialism with remarkable lyrical depth. The album’s production is …
The gap in women’s health and its impact on medical technology
TL;DR: The gap in women’s health and its impact on medical technology Women’s health faces significant challenges that affect millions of women. The medical technology market for women’s health is growing, driven by innovation and demand. Education in women’s health is crucial to empower women and improve their …
Walmart and Google improve shopping with AI technology
TL;DR: Walmart and Google improve shopping with AI technology Walmart and Google partner to integrate artificial intelligence into the shopping experience. Google Gemini will make it easier to search for and buy products from Walmart and Sam’s Club. Personalized recommendations and fast delivery options will be offered. The experience will initially launch in the United States and expand internationally. …
Jüsto reopens in Mexico with support from OMNi and investors
TL;DR: Jüsto reopens in Mexico with support from OMNi and investors Jüsto, the digital supermarket, resumes operations in Mexico after an announced closure. OMNi acquires Jüsto USA and plans a $100 million investment in the first year. The transaction is backed by investors such as General Atlantic and FEMSA. The reactivation of more than … is expected
AI drives $17 billion in losses in cryptocurrency scams
TL;DR: AI drives $17 billion in losses from cryptocurrency scams Cryptocurrency scams reached $17 billion in losses in 2025. Impersonation tactics increased by 1400% compared to the previous year. The average scam payout skyrocketed from $782 in 2024 to $2764 in 2025. AI-enabled scams are …
The best e-readers of 2026: news and analysis
TL;DR: The best e-readers of 2026: news and analysis CES 2026 presented key innovations in e-reader technology. Kindle Scribe Colorsoft sets a new standard in digital reading. reMarkable’s Paper Pro redefines digital writing with its advanced technology. PocketBook Era offers competitive features that appeal to users. Bluetooth 6.0 improves connectivity between reading devices. News …
The importance of empathy in customer service
TL;DR: The importance of empathy in customer service Empathy is not just a tone of voice, but a genuine understanding of the customer’s situation. Visual mode can transform empathy by allowing agents to see the customer’s context. Artificial intelligence often replicates automated responses instead of understanding needs …