The customer engagement platform for ISPs, orchestrated by AI agents.
AI applied to ISP customer service.
100% Omnichannel
SuriAI Agents
A central natural-language bot understands the customer’s full context (history, status, and priorities) and orchestrates end-to-end support, delegating each request to specialized AI agents trained in their domain to resolve faster and with precision.
Sales
- Collects customer data
- Checks service coverage area
-
Offers available services
- Profiles the customer and identifies needs
- Executes the sales action
Customer support
- Sends invoices
- Payment links
- Account status
- Payment promises
- Resolves frequently asked questions
Tech Support
- Validates widespread outages
- Analyzes telemetry
- Reboots equipment
- Changes Wi-Fi password
- Helps users with FAQs
Meerkat Cx
One place, all your customers’ touchpoints.
Unified chat
All tickets and customer conversations in one panel.
Flexible configuration
Departments and help topics 100% tailored to your ISP.
Automatic assignment
Smart ticket distribution across agents.
Organized back office
Automatic closures and panel cleanup.
Real-time control
SLAs, wait times, and recontacts at a glance.
100% Integrable
Integrated into your operation
Direct integration with the industry’s leading ERPs to automate processes and save time.
Omnichannel and flexible
Serve your customers via WhatsApp, Webchat, Messenger, Telegram, and voice—all in one place.
Faster, more efficient support
Our Partners
Payment gateway
Specialized in telecom companies.
Call Center
Consulting & services for ISPs.
Network monitoring
Specialized management for all types of networks.
Meerkat News
The success glossary: do you know which metrics define your reputation?
The benefits of using the right application
The human heart and artificial intelligence: a partnership that elevates service
When the human factor is essentialPersonalized customer service transforms the way clients perceive a company
Strategic Partner
ARGENTINA
+54 (11) 2040.1026
Centro Empresarial Libertador
Av. del Libertador 7208
Ciudad de Buenos Aires
CP C1429BMS
Argentina
MEXICO
+52 (55) 4161.3210
WeWork Ciudad de Mexico
Miguel de Cervantes Saavedra 169
Granada, Miguel Hidalgo
CDMX, CP 11520
México
USA
+1 (786) 485.1037
WeWork Brickell City Center
78 SW 7th St,
Miami, FL 33130,
USA
COPYRIGHT 2018 - 2026 - Meerkat Cx, inc.