Table of contents 1. The connection between customer experience and the home 2. Causes of customer dissatisfaction in telecommunications 2.1 Invisible complexity of the home 2.2 Asymmetry in problem diagnosis 3. The importance of managing the in-home experience 4. Challenges in customer service in telecommunications 4.1 Difficulties in the …
Treasury Prime expands its network with i3 Bank and Coastal
Treasury Prime expands its partner bank network Treasury Prime has added i3 Bank and Coastal to its network of banks. This expansion strengthens its ecosystem of more than 20 financial institutions. The platform aims to facilitate banks’ participation in embedded finance. These additions are expected to improve banks’ ability to identify fintech partners. …
The TikTok deal finally closes
TikTok finalizes key deal for its U.S. operations TikTok has reached a significant deal for its operations in the United States. The company seeks to secure its future in an uncertain regulatory environment. ByteDance, the parent company, continues to play a crucial role in TikTok’s management. Investors such as Silver Lake are deeply involved in the company’s strategy. The …
Apple Music and its strong investment in the Super Bowl 2026
Apple Music strengthens its presence at the Super Bowl Apple Music is investing heavily in Super Bowl 2026. The platform seeks to position itself as a leader in music promotion. Featured artists such as Bad Bunny and Beyoncé are involved. Comparisons with competitors like Spotify and YouTube are relevant. The Super Bowl is consolidating itself as a key platform for music. The …
How to leverage AI in real-time payments and their regulation
AI regulation in payments is crucial Artificial intelligence (AI) is transforming the payments sector. Regulation is essential to ensure security and privacy. Collaboration between financial and regulatory entities is fundamental. Innovation must be balanced with consumer protection. Education and training in AI are necessary for professionals …
Deals on MicroSD Express cards and Anker adapter this week
Tech discounts: Deals on gadgets like the Anker adapter and microSD Express cards. Anker Nano Travel Adapter: Versatile adapter with multiple ports, currently at a reduced price. Samsung P9 microSD Express card: High-speed card on sale, ideal for Nintendo Switch 2. Samsung Frame TV 2025: TV on discount, with attractive features for art lovers. Importance …
Challenges for ISPs in the United States to provide support
Table of contents Main challenges Growing customer expectations Economic challenges faced by ISPs Limitations in competition and monopolistic practices Obsolescence of customer support systems Impact of infrastructure on service Regulatory and legal pressures Need for modernization in customer support Conclusions on the challenges of ISPs in support …
Andina Link 2026: Key telecommunications meeting
Table of contents Andina Link 2026: leaders in telecommunications Dates and venue of the event Organization and objectives of Andina Link 2026 Participation and expected attendees Smart Cities Expo: Urban innovations Specialized courses and workshops Economic and social impact in the region Final reflections on Andinalink 2026 The importance of innovation in telecommunications Opportunities for regional growth Transform your …
Importance of STIR/SHAKEN compliance
Call authentication reduces spam losses Caller ID authentication aims to curb spoofing and robocalls, two drivers of phone spam. Businesses lost $39 billion to spam calls in 2023 (CFCA). STIR/SHAKEN adds cryptographic verification to VoIP/SIP calls to distinguish legitimate calls from fraud attempts. In the U.S., compliance …
Budget 2026: Improving the home telecommunications experience
Investments in the in-home experience improve profitability Most customer dissatisfaction originates inside the home, not in the network core. Avoidable costs (repeat contacts, unnecessary technician visits, modem swaps, prolonged troubleshooting) inflate OPEX. Improving visibility and diagnostic accuracy in the home increases first-contact resolution and reduces “truck …