The improvements made to the platform now allow you to find them in the Dashboard. The latest updates we made to the features of our Suricata Cx 3.0 tool are related to the ability to access call recordings more quickly and easily. What is the procedure? To access them, you have to go to the Audiotel tab where …
TL;DR: Impact of engineering on Asia’s fintech stack The fintech ecosystem in Asia is rapidly expanding, driven by technological innovation. Regulation, including Basel III, plays a crucial role in the sector’s development. The Start-up Law encourages the creation of new companies in the financial sphere. Technologies such as IoT and blockchain are …
TL;DR: MWC25 Doha and its impact on MENA’s global connectivity MWC25 Doha attracted nearly 9,500 unique attendees, highlighting collaboration in the MENA region. Innovations were showcased such as a remotely driven car from 4,300 km away and 5G-powered e-sports experiences. Collaboration with Qatar’s Ministry of Communications was key to the success of the …
Table of contents 1. The connection between customer experience and the home 2. Causes of dissatisfaction in telecommunications 2.1 Invisible complexity of the home 2.2 Asymmetry in customer service 3. The importance of visibility in the home experience 4. Challenges in managing customer experience 4.1 Diagnostic problems 4.2 Vague communication …
Table of contents 1. Growth opportunities for ISPs in Mexico 2. Growth of the ISP market in Mexico 3. Dominance of the main providers in fixed broadband 4. Opportunities for WISPs in underserved areas 5. Importance of investment in fiber optics 6. Maximizing bandwidth with advanced technologies 6.1 Use of DWDM 6.2 Benefits of …
Table of contents 1. Pillars of an AI strategy in telecommunications 2. Challenges in implementing AI in telecommunications 3. Importance of governance and security in AI 4. Systems and data integration for AI 5. Real context and its impact on AI effectiveness 6. Strategies to operationalize AI in telecommunications …
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TL;DR: Transforming the customer experience with AI at TechSee Full automation does not replace human connection in customer service. A ‘Voice-First’ approach limits AI’s potential; visual integration is essential. Automation must optimize the entire service system, not just one channel. Success metrics should focus on trust …
Honoring customers’ time is key to ensuring their loyalty. Returning to the development of the five fundamental pillars on which exceptional customer service is based, empathy is what we identified in the Suricata team; now it’s time to analyze speed as a sign of respect. In a world of immediacy, time is the resource …
Why it is key to know what customers are going to demand in order to provide them with excellent service Traditional customer service is reactive; that is, it waits for a problem to arise and then solves it. In contrast, exceptional customer service is proactive: it anticipates their needs and addresses problems before they even realize it …
