The combination of both systems allows for better interaction with users and guarantees their satisfaction. Asynchronous and synchronous systems have been discussed many times. And the subject can lead to some confusion, especially when it comes to customer service. To clarify the picture a little, when we mention both terms we are referring to the simultaneity with which the communication …
More than one hundred Internet Service Providers from all over Argentina participated in the event Meerkat participated this weekend in the Regional Meeting of Small Internet Providers, which took place in San Carlos de Bariloche, province of Río Negro, Argentina, organized by the Argentine Chamber of Small Internet Providers (CAPPI). The event brought together more than a hundred ISP executives and …
Customers are increasingly demanding not only quality service, but also efficient pre- and post-sales service. We have mentioned in several previous posts the importance of good customer service, not only in terms of contracting a service, but also in order to achieve customer fidelity. In addition to the quality of the service or product offered, consumers are increasingly demanding fast …
The cultural changes that have taken place in the last two years have made it necessary to offer a high quality Customer Service Although it may sound paradoxical, the appearance of the coronavirus at the end of 2019 and the consequent restrictions implemented – to a greater or lesser extent – by health authorities at the global level, had a …
Customer service is becoming more and more dynamic and therefore requires complementary tools. Having a Chatbot as a customer service channel is no longer a novelty. In fact, today almost all companies have these systems and they are no longer strange to users. A Chatbot is a customer service software that, with or without the intervention of Artificial Intelligence, manages …
In a previous edition we talked about the great advantages of omni-channel over multi-channel. Today we want to look a little deeper into this point. Omni-channel is a communication model used by companies to improve their customers’ experience, allowing them to be in constant contact through multiple channels at the same time. The great advantage of omni-channel is that it …
As we mentioned last week in “How to retain your customers”, customer service is a key element to conquer and retain customers, because although a good service is essential to achieve this goal, the correct attention and solution of complaints or queries guarantees the total satisfaction of the users. Moreover, in this era of so much supply and competition, customer …
Retaining customers is not a simple task. It demands attention and resources to meet their demands quickly and effectively, and thus achieve their loyalty. This can be done without any inconvenience by means of a conventional service team when dealing with small volumes of claims or queries. But when the number of incoming contacts exceeds the team’s capacity, customers begin …
The Multichannel is a non-unified communication model provided by companies that allows their Cients to get in contact with the company by means of multiple available channels. As we know this model has great advantages but also big disadvantages. For example, the typical and recurrent case in which the customer contacts several channels at the same time in order to …
Throughout 2020, we learned that Customer Experience (CX) is the key to retraining and innovation to drive the business to success. Since 2021 is a very particular and challenging year, it is important to know the trends that are setting the path for professionals and decision-makers when designing initiatives. This discipline is not exclusive to large companies. Its development occurs …
