The approaching year-end brings with it a series of potential problems that need to be addressed.
It is well known that December is a very special month for service companies. Because in addition to the problems arising from day-to-day operations, there are other less usual ones which, if not taken into account, may end up having a strong impact both on the personnel and on the image of the company in the eyes of its customers. But which are some of the problems that may arise?
firma ante sus clientes. Pero, ¿cuáles son algunos de los problemas que pueden llegar a aparecer?
On one side, in these weeks there is a greater demand for communication, families and friends who want to connect, companies that are closing the year, events of all kinds and, as if that were not enough, let us add that as a historical fact this end of 2022 will be marked by the World Soccer Championship that will end in less than a week before Christmas and that implies a greater and more constant use of the Internet; on the other side, many employees begin their vacation period, which makes it necessary to rethink both staff and shifts and schedules, and, finally, the structural problems affecting the country.
Therefore, ISPs must be prepared to face these commitments with modern tools in line with reality. And in that sense, Meerkat Cx is the best solution, since it can not only be adapted to the needs of each particular company, but because it allows to integrate into a single common platform all customer service channels (phone calls, Whatsapp, Facebook Messenger, Telegram, Web Chat) and automate and centralize each contact with the customer via any communication channel through a ticketing system, it works as a first barrier of containment and leaves the personalized attention (call taker) as a last recourse in very complicated cases.
If you want to find out more about Meerkat Cx, don't hesitate to contact us