Internet Day 2025 once again brought together the leading voices in connectivity and telecommunications — and we were there! Organized by the Argentine Internet Chamber (CABASE) and held at the Buenos Aires Convention Center, this year’s event saw record participation, with over 50 companies and hundreds of attendees coming together for two days of talks, panels, workshops, and networking opportunities. …
We are pleased to announce a new update focused on enhancing ticket automation within Meerkat Cx. We’ve recently implemented a major update to our Meerkat Cx tool, which addresses ticket management automation. This latest improvement is designed to optimize service continuity and operational efficiency when an agent becomes inactive or goes offline. Now, if an agent takes no action within …
The solution created by Suricata and Miria allows companies to let go of day-to-day management and leave it in professional hands. Meerkat partnered with Miria Solutions to develop the most effective and efficient customer service solution known to date. It’s important to keep in mind that behind any virtual tool there are people—ready to handle issues that cannot be resolved …
Having real data enables reliable strategic decision-making We have long emphasized that effective customer service management requires decisions based on real data. Without reliable metrics, support teams operate blindly and reactively to problems, which negatively impacts users’ perception of the company. Today, having accurate data is no longer optional — it is a true necessity. Records are not just an …
This technology is present in many aspects of customer service. Artificial Intelligence (AI) is transforming customer service by enabling companies to provide a faster, more efficient, and personalized experience. AI-powered chatbots, for example, can instantly respond to inquiries and resolve common issues, freeing up human agents to focus on more complex cases. How does AI work in customer service? It …
Last week, we had a catch-up with the members of Clyfema. As part of our ongoing commitment to supporting our clients, last week we traveled to the city of Mar de Ajó, in the Municipalidad Urbana de La Costa, at Buenos Aires Province, to visit Clyfema (Cooperativa de Luz y Fuerza Eléctrica), the company responsible not only for providing electrical …
According to various reports, companies are incorporating this tool into their customer service models. As we witnessed at the last two major events we attended (Mobile World Congress in Barcelona and Andina Link 2025 in Cartagena), two topics seem to be capturing the attention of the tech ecosystem lately: the application of the Internet of Things (IoT) and the unstoppable …
The mega exhibition held in Cartagena focused on the current state of ISPs. The latest edition of Andina Link Smart Cities Expo 2025 was a resounding success. This event—the most influential in telecommunications, technology, and smart cities in Latin America—brought together key decision-makers from Internet service providers, cable operators, telecommunications companies, governments, and other related industries in Cartagena, Colombia. The …
They launched a joint solution specifically designed for ISPs and telecommunications companies At the Andina Link Smart Cities Expo 2025, held last week in Cartagena, Colombia, Meerkat Cx and Miria Solutions announced the launch of their joint solution designed to revolutionize customer service for telecommunications companies in Latin America. This comprehensive solution for ISPs and telecommunications companies combines Meerkat Cx’s specialized …
The Mobile World Congress in Barcelona solidifies its status as one of the most important tech events in the world There’s no doubt that the 2025 Mobile World Congress, held last week in Barcelona, is one of the most significant technology events of the world. This distinction comes not only from the presence of leading companies but also from the …
