Completed tickets, satisfied customers

Completing them promptly and efficiently increases satisfaction levels. When it comes to customer service management, resolving support tickets quickly and efficiently is critical.  This has several points to consider: on the one hand, by doing so, Service Level Agreements (SLAs) are met and the best standards are achieved at company level. On the other hand, complying with these agreements implies achieving a high degree of satisfaction …

Meerkat 2.0 Is Online!

Our solution is actually faster, more effective and more complete. As part of our policy of continuous improvement and with the focus on offering a better service to our customers every day, we have just launched Meerkat Cx 2.0, an evolution of our tool developed specifically for companies that provide services. This version 2.0 takes many elements from Artificial Intelligence, which were specially adapted to our solution. As a …

How the ticketing system was improved in Meerkat Cx 2.0

It is part of the total change in the platform’s operating approach. As we announced last week, we have just launched the new version of our Meerkat Cx tool, version 2.0, in order to provide a better service to our customers. One of the most notable changes is related to the visualization and management of the created tickets. In this regard, and as we have already …

We’ve Added a Specialist to Your Team: Artificial Intelligence Arrives at Meerkat Cx

Our solution Meerkat Cx already includes features of this technology. There is no doubt that Artificial Intelligence (AI) is becoming increasingly important. In fact, today it is common to see it being applied in different areas of our daily lives and experts say that this technology “is emerging not only as a tool to optimize the existing, but as a force capable of …

Andina Link, increasingly transcendent

The mega exhibition covered the hottest topics in technology today. Undoubtedly, Andina Link is becoming one of the most important technological events in Latin America. Not only because of the number of visitors and participants (this year there were several thousand people), but also because its scope transcends continental borders (there were visitors from all over the world) and its agenda includes …

We Will be Present at Expo ISP Peru 2024!

This week we will be at the annual technology event in Lima – Peru. As part of our expansion in Latin America, this week Meerkat will be present in the city of Lima to participate in Expo ISP Peru, the annual technology event recognized for its focus on international training, exhibition of innovative solutions and the creation of strategic alliances. With the ESAN University Convention Center as …

The importance of the Cloud in managing data

It not only allows it to be stored and sorted, but also is immediately available. The progress in communication systems generated by the irruption of new channels is leading to an ever-increasing amount of data being handled. An example of this is what happens to anyone with their mobile phone or any other device, where the storage capacity never seems …

How Does Omnichannel Relate to Personalized Service

It creates a special bond with customers that leads to customer loyalty  In today’s digital age, where everything is just a click away, it has become essential for companies to provide a seamless Omnichannel experience to their customers. Because an Omnichannel software as a service platform (Saas) effectively integrates various channels, such as social media, email, chat, SMS, phone calls, …

Omnichannel and SaaS solutions

It is becoming increasingly evident that IPSs need to have an effective and unified delivery platform. As we have already mentioned on several occasions, Internet Service Providers (ISPs) are playing a crucial role in global communication, since they are the ones that provide reliable and uninterrupted connectivity to users. If we add to this the fact that the demand for …

The advantages of Omnichannel

Why Meerkat bets on this way of contacting the customer. In the past  years, communications have advanced dramatically on a global scale. And hand in hand with this phenomenal expansion has also come a change in the way people connect with companies and vice versa. To mention just two examples: until not too long ago, when someone needed to make a consultation, they …