How to acquire Meerkat Cx and the services it offers

It only takes a few steps to have a solution that is almost customized to your needs.  Our Meerkat Cx solution not only offers multiple possibilities and advantages to the companies that implement it (efficiency in customer service, prioritization of contacts, segmentation of claims, storage of the information generated in the Cloud, etc.), but it is also very easy to …

How to improve customer communications

Knowing their profile, expectations and needs not only allows you to expand your business but also to create fidelity.  There is no doubt that the Covid-19 pandemic and its consequent confinement have changed Internet consumption habits. In fact, recent studies indicate that in our country people spend, on average, more than 9.5 hours a day using the Internet, 3 hours …

The Internet and its unstoppable advance in our lives

There is no longer any doubt that this is an essential and necessary service. As we have already mentioned, the advance of telecommunications has brought about a true revolution in terms of connectivity and communication. And as we also mentioned some time ago, the Covid-19 pandemic generated many changes in habits related to consumption, work, studies and even interpersonal relationships; …

Our commitment with the environment

Through the actions of our CSR area, we have collaborated with companies seeking to achieve carbon neutrality. Every year-end it is a good habit to make a balance not only of the objectives achieved at the organizational level, but also of the so-called hidden achievements, those that have to do with certain activities that the company carries out in a …

How to find out how effective your customer service is

Meerkat Cx allows discriminating critical points and monitoring in real time  When it comes to customer service, there are several points to take into account, since not everything depends on the cordiality and efficiency of the bot or customer service agent, but also on the tools available to manage and analyze queries and claims related to the service itself. In …

December, a month to be kept in mind

The approaching year-end brings with it a series of potential problems that need to be addressed. It is well known that December is a very special month for service companies. Because in addition to the problems arising from day-to-day operations, there are other less usual ones which, if not taken into account, may end up having a strong impact both …

Thank you CAPPI! Thank you all!

For the success of the National Meeting, which opened up new possibilities for everyone  Last week we participated in the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) and held at the San Miguel Palace in the City of Buenos Aires. In addition to having a stand and being able to present …

Main conclusions of the CAPPI national meeting.

Meerkat was present at the largest event of small Internet providers in the country.  Once again, Meerkat was present at the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) at the Palacio San Miguel, in the city of Buenos Aires. The event brought together more than a hundred executives and managers of …

See you at the CAPPI annual meeting!

Next Wednesday and Thursday we will be waiting for you at Palacio San Miguel to present  Meerkat Cx.  Next Wednesday and Thursday we will participate in the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) at the Palacio San Miguel, in the City of Buenos Aires. The annual meeting brings together all …

A solution to know the connection status in Argentina

CAPPI and Meerkat have joined forces to develop a real-time survey bot  Given the lack of reliable information on the connectivity needs of each province, the Argentine Chamber of Small Internet Providers (CAPPI in Spanish) partnered with Meerkat to launch a tool that allows them to survey the demands of each customer in every corner of Argentina.  The survey is …