Meerkat Cx allows discriminating critical points and monitoring in real time When it comes to customer service, there are several points to take into account, since not everything depends on the cordiality and efficiency of the bot or customer service agent, but also on the tools available to manage and analyze queries and claims related to the service itself. In …
The approaching year-end brings with it a series of potential problems that need to be addressed. It is well known that December is a very special month for service companies. Because in addition to the problems arising from day-to-day operations, there are other less usual ones which, if not taken into account, may end up having a strong impact both …
Meerkat was present at the largest event of small Internet providers in the country. Once again, Meerkat was present at the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) at the Palacio San Miguel, in the city of Buenos Aires. The event brought together more than a hundred executives and managers of …
Next Wednesday and Thursday we will be waiting for you at Palacio San Miguel to present Meerkat Cx. Next Wednesday and Thursday we will participate in the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) at the Palacio San Miguel, in the City of Buenos Aires. The annual meeting brings together all …
CAPPI and Meerkat have joined forces to develop a real-time survey bot Given the lack of reliable information on the connectivity needs of each province, the Argentine Chamber of Small Internet Providers (CAPPI in Spanish) partnered with Meerkat to launch a tool that allows them to survey the demands of each customer in every corner of Argentina. The survey is …
How to use Meerkat Cx so as not to collapse at times of high demand We are less than a month away from the start of the most important sporting event in the world, the Qatar 2022 Soccer World Cup. And as it usually happens, during these dates almost everything revolves around this event. In fact, fans and not so …
At the US Mega-meeting, emphasis was placed on the local ISPs and the importance of customer service. As we mentioned last week, a few days ago we were in Las Vegas, United States, participating in the Wispapalooza 2022 Show, organized by the Wireless Internet Service Providers Association (WISPA). This is the most important meeting in the US, where small and …
Omnichannel, a communication model provided by companies that allows their customers to contact them through multiple channels of their choice, is the new paradigm and as we well know, it has its outstanding virtues. But it also has its other side: the typical and repetitive case where the client is contacted by several channels at the same time to speed …
The change in the work modality given the current context and the new resolution of social, mandatory and preventive isolation for customer service centers, puts ISPs at risk. Among many of the problems generated, a large percentage of user calls are due to massive network failures. How to attend to these needs if, in addition to overcoming the agents, they …
The current global context and the resolution of mandatory social isolation without a certain expiration date, bring together two urgent situations to be resolved by mass service companies such as ISPs. 1. Sustain the cash flow of charging.2. Offer the Client a simple platform that collaborates in changing their habits. He already knows that from now onwards will have to …
