We have arrived in Las Vegas!

As of tomorrow and until Thursday we will be participating in Wispapalooza 2022. After our visit to Mexico, where we participated in the Seventh WISPAMX 2022 Caravan in Tabasco, starting tomorrow we will be part of the Wispapalooza 2022 Show, the industry exhibition organized by the Wireless Internet Service Providers Association (WISPA) of the United States, at the Paris and …

Why is NPS better than CSAT?

While both measure customer satisfaction, the NPS measures also customer engagement. In the previous issue we talked about the importance of having accurate data on the level of customer satisfaction regarding the service they receive, not only to know how the company is considered, but also as an element to generate improvements within the organization. To delve a little deeper, …

What is NPS and what is used for?

It helps measure the degree of customer satisfaction and loyalty In any activity that has customers as its final target, it is well known that their level of satisfaction and loyalty is a vital consideration. And while until a few decades ago it was difficult to measure these parameters, nowadays,  thanks to the tools offered by technology, it is quite …

How ultra-specialization applies to customer service

The tools must be increasingly adapted to the needs of the companies. The enormous progress made in recent decades – driven both by the development of new technologies and the emergence of the Internet – has resulted in a paradigm change that began timidly in the field of technology but quickly spread to all other areas of society.  Among these …

Meerkat, present at the Córdoba Regional Meeting

The event was organized by CAPPI and Banco Roela  Meerkat was present at the Regional Internet Providers Meeting, Córdoba chapter, organized by Banco Roela and the Argentine Chamber of Small Internet Providers (CAPPI), at the venue of the local Stock Exchange. The main subject of the event was: “ISPs: essential for the digitalization of Argentina”, and during the presentation several …

Defined and registered processes, a great advantage

When it comes to organizing customer service, it is essential to have these two points in order to save time and resources  When it comes to customer service, it is not enough just to have a solid team that responds effectively to users’ demands. It is also necessary that the processes are well defined and that all contacts generated are …

Facing crises without disruption

How new tools help mitigate crises and avoid system crashes  When a malfunction occurs that generates a massive service outage or other similar inconveniences that affect a large number of users at the same time, it is common for them to turn massively and simultaneously to make their claims to the service provider.  This situation brings with it a rather …

The importance of having data.

It allows not only to manage contacts but also to improve the quality of service. In an increasingly digitized world, where today almost everything goes through devices or computers, having concrete and accurate data is becoming crucially important. In fact, in recent years there has been a boom in Big Data to the point that no one doubts that it …

24/7, clients assisted and satisfied

Why it is essential to have a permanent customer care service   In recent years, many people have changed the way they work, entertain themselves, study and even socialize; moreover, the times they do so have also changed. Statistics show that today more than 70 percent of people spend more than 4 hours a day connected by any of the systems, …

Synchronous and Asynchronous service, the best of two worlds

The combination of both systems allows for better interaction with users and guarantees their satisfaction. Asynchronous and synchronous systems have been discussed many times. And the subject can lead to some confusion, especially when it comes to customer service. To clarify the picture a little, when we mention both terms we are referring to the simultaneity with which the communication …