Thank you CAPPI! Thank you all!

For the success of the National Meeting, which opened up new possibilities for everyone  Last week we participated in the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) and held at the San Miguel Palace in the City of Buenos Aires. In addition to having a stand and being able to present …

Main conclusions of the CAPPI national meeting.

Meerkat was present at the largest event of small Internet providers in the country.  Once again, Meerkat was present at the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) at the Palacio San Miguel, in the city of Buenos Aires. The event brought together more than a hundred executives and managers of …

See you at the CAPPI annual meeting!

Next Wednesday and Thursday we will be waiting for you at Palacio San Miguel to present  Meerkat Cx.  Next Wednesday and Thursday we will participate in the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) at the Palacio San Miguel, in the City of Buenos Aires. The annual meeting brings together all …

A solution to know the connection status in Argentina

CAPPI and Meerkat have joined forces to develop a real-time survey bot  Given the lack of reliable information on the connectivity needs of each province, the Argentine Chamber of Small Internet Providers (CAPPI in Spanish) partnered with Meerkat to launch a tool that allows them to survey the demands of each customer in every corner of Argentina.  The survey is …

Countdown to the CAPPI National Meeting

The event will gather all the key players of the ISP industry in Argentina.  The National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (in Spanish CAPPI), is only a few days away. The dates will be Wednesday 16 and Thursday 17 of November  and the venue chosen is the Palacio San Miguel, in …

Qatar Soccer World Cup and customer demands

How to use Meerkat Cx so as not to collapse at times of high demand We are less than a month away from the start of the most important sporting event in the world, the Qatar 2022 Soccer World Cup. And as it usually happens, during these dates almost everything revolves around this event.  In fact, fans and not so …

Two key conclusions of the Wispapalooza 2022.

At the US Mega-meeting, emphasis was placed on the local  ISPs and the importance of customer service. As we mentioned last week, a few days ago we were in Las Vegas, United States, participating in the Wispapalooza 2022 Show, organized by the Wireless Internet Service Providers Association (WISPA). This is the most important meeting in the US, where small and …

We have arrived in Las Vegas!

As of tomorrow and until Thursday we will be participating in Wispapalooza 2022. After our visit to Mexico, where we participated in the Seventh WISPAMX 2022 Caravan in Tabasco, starting tomorrow we will be part of the Wispapalooza 2022 Show, the industry exhibition organized by the Wireless Internet Service Providers Association (WISPA) of the United States, at the Paris and …

Why is NPS better than CSAT?

While both measure customer satisfaction, the NPS measures also customer engagement. In the previous issue we talked about the importance of having accurate data on the level of customer satisfaction regarding the service they receive, not only to know how the company is considered, but also as an element to generate improvements within the organization. To delve a little deeper, …

What is NPS and what is used for?

It helps measure the degree of customer satisfaction and loyalty In any activity that has customers as its final target, it is well known that their level of satisfaction and loyalty is a vital consideration. And while until a few decades ago it was difficult to measure these parameters, nowadays,  thanks to the tools offered by technology, it is quite …