Through the actions of our CSR area, we have collaborated with companies seeking to achieve carbon neutrality. Every year-end it is a good habit to make a balance not only of the objectives achieved at the organizational level, but also of the so-called hidden achievements, those that have to do with certain activities that the company carries out in a …
The approaching year-end brings with it a series of potential problems that need to be addressed. It is well known that December is a very special month for service companies. Because in addition to the problems arising from day-to-day operations, there are other less usual ones which, if not taken into account, may end up having a strong impact both …
Meerkat was present at the largest event of small Internet providers in the country. Once again, Meerkat was present at the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) at the Palacio San Miguel, in the city of Buenos Aires. The event brought together more than a hundred executives and managers of …
CAPPI and Meerkat have joined forces to develop a real-time survey bot Given the lack of reliable information on the connectivity needs of each province, the Argentine Chamber of Small Internet Providers (CAPPI in Spanish) partnered with Meerkat to launch a tool that allows them to survey the demands of each customer in every corner of Argentina. The survey is …
The event will gather all the key players of the ISP industry in Argentina. The National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (in Spanish CAPPI), is only a few days away. The dates will be Wednesday 16 and Thursday 17 of November and the venue chosen is the Palacio San Miguel, in …
At the US Mega-meeting, emphasis was placed on the local ISPs and the importance of customer service. As we mentioned last week, a few days ago we were in Las Vegas, United States, participating in the Wispapalooza 2022 Show, organized by the Wireless Internet Service Providers Association (WISPA). This is the most important meeting in the US, where small and …
While both measure customer satisfaction, the NPS measures also customer engagement. In the previous issue we talked about the importance of having accurate data on the level of customer satisfaction regarding the service they receive, not only to know how the company is considered, but also as an element to generate improvements within the organization. To delve a little deeper, …
It helps measure the degree of customer satisfaction and loyalty In any activity that has customers as its final target, it is well known that their level of satisfaction and loyalty is a vital consideration. And while until a few decades ago it was difficult to measure these parameters, nowadays, thanks to the tools offered by technology, it is quite …
The tools must be increasingly adapted to the needs of the companies. The enormous progress made in recent decades – driven both by the development of new technologies and the emergence of the Internet – has resulted in a paradigm change that began timidly in the field of technology but quickly spread to all other areas of society. Among these …
The event was organized by CAPPI and Banco Roela Meerkat was present at the Regional Internet Providers Meeting, Córdoba chapter, organized by Banco Roela and the Argentine Chamber of Small Internet Providers (CAPPI), at the venue of the local Stock Exchange. The main subject of the event was: “ISPs: essential for the digitalization of Argentina”, and during the presentation several …
