This technology is present in many aspects of customer service. Artificial Intelligence (AI) is transforming customer service by enabling companies to provide a faster, more efficient, and personalized experience. AI-powered chatbots, for example, can instantly respond to inquiries and resolve common issues, freeing up human agents to focus on more complex cases. How does AI work in customer service? It …
Last week, we had a catch-up with the members of Clyfema. As part of our ongoing commitment to supporting our clients, last week we traveled to the city of Mar de Ajó, in the Municipalidad Urbana de La Costa, at Buenos Aires Province, to visit Clyfema (Cooperativa de Luz y Fuerza Eléctrica), the company responsible not only for providing electrical …
According to various reports, companies are incorporating this tool into their customer service models. As we witnessed at the last two major events we attended (Mobile World Congress in Barcelona and Andina Link 2025 in Cartagena), two topics seem to be capturing the attention of the tech ecosystem lately: the application of the Internet of Things (IoT) and the unstoppable …
The mega exhibition held in Cartagena focused on the current state of ISPs. The latest edition of Andina Link Smart Cities Expo 2025 was a resounding success. This event—the most influential in telecommunications, technology, and smart cities in Latin America—brought together key decision-makers from Internet service providers, cable operators, telecommunications companies, governments, and other related industries in Cartagena, Colombia. The …
They launched a joint solution specifically designed for ISPs and telecommunications companies At the Andina Link Smart Cities Expo 2025, held last week in Cartagena, Colombia, Meerkat Cx and Miria Solutions announced the launch of their joint solution designed to revolutionize customer service for telecommunications companies in Latin America. This comprehensive solution for ISPs and telecommunications companies combines Meerkat Cx’s specialized …
The Mobile World Congress in Barcelona solidifies its status as one of the most important tech events in the world There’s no doubt that the 2025 Mobile World Congress, held last week in Barcelona, is one of the most significant technology events of the world. This distinction comes not only from the presence of leading companies but also from the …
The Mobile World Congress is underway, with record-breaking attendance The world’s most important mobile and connectivity trade show is in full swing. The Fira Gran Via in Barcelona, Spain, is hosting the Mobile World Congress 2025, organized by the Global System for Mobile Communications Association (GSMA). Under the motto Experience the Power of Connectivity, the Congress is a true mega-event. …
Cartagena is gearing up to welcome key players in communications, the Internet, and other industry sectors. As part of our expansion in Latin America, from March 10 to 13, we will be in Cartagena, Colombia, once again participating in the Andina Link Smart Cities Expo 2025—the most influential event in telecommunications, technology, and smart cities in Latin America. The expo …
Next month, we’ll be heading to the Mobile World Congress 2025! From March 3 to 6, we’ll be in Barcelona, Spain, participating in one of the most prestigious global events in the tech industry. Hosted at Fira Gran Via and organized by the Global System for Mobile Communications Association (GSMA), this event brings together mobile operators, technology leaders, and key …
We have improved the visual experience and usability for agents. As part of our ongoing update and improvement policy, we recently launched a new version of the Meerkat Cloud platform. This update aims to enhance the visual experience and usability of the tool, allowing customer service agents to manage their tasks more efficiently, smoothly, and in a more user-friendly way. …
