It not only allows it to be stored and sorted, but also is immediately available. The progress in communication systems generated by the irruption of new channels is leading to an ever-increasing amount of data being handled. An example of this is what happens to anyone with their mobile phone or any other device, where the storage capacity never seems …
It creates a special bond with customers that leads to customer loyalty In today’s digital age, where everything is just a click away, it has become essential for companies to provide a seamless Omnichannel experience to their customers. Because an Omnichannel software as a service platform (Saas) effectively integrates various channels, such as social media, email, chat, SMS, phone calls, …
It is becoming increasingly evident that IPSs need to have an effective and unified delivery platform. As we have already mentioned on several occasions, Internet Service Providers (ISPs) are playing a crucial role in global communication, since they are the ones that provide reliable and uninterrupted connectivity to users. If we add to this the fact that the demand for …
Why Meerkat bets on this way of contacting the customer. In the past years, communications have advanced dramatically on a global scale. And hand in hand with this phenomenal expansion has also come a change in the way people connect with companies and vice versa. To mention just two examples: until not too long ago, when someone needed to make a consultation, they …
Meerkat Cx allows discriminating critical points and monitoring in real time When it comes to customer service, there are several points to take into account, since not everything depends on the cordiality and efficiency of the bot or customer service agent, but also on the tools available to manage and analyze queries and claims related to the service itself. In …
The approaching year-end brings with it a series of potential problems that need to be addressed. It is well known that December is a very special month for service companies. Because in addition to the problems arising from day-to-day operations, there are other less usual ones which, if not taken into account, may end up having a strong impact both …
For the success of the National Meeting, which opened up new possibilities for everyone Last week we participated in the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) and held at the San Miguel Palace in the City of Buenos Aires. In addition to having a stand and being able to present …
Meerkat was present at the largest event of small Internet providers in the country. Once again, Meerkat was present at the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) at the Palacio San Miguel, in the city of Buenos Aires. The event brought together more than a hundred executives and managers of …
Next Wednesday and Thursday we will be waiting for you at Palacio San Miguel to present Meerkat Cx. Next Wednesday and Thursday we will participate in the National Meeting of Small Internet Providers, organized by the Argentine Chamber of Small Internet Providers (CAPPI) at the Palacio San Miguel, in the City of Buenos Aires. The annual meeting brings together all …
CAPPI and Meerkat have joined forces to develop a real-time survey bot Given the lack of reliable information on the connectivity needs of each province, the Argentine Chamber of Small Internet Providers (CAPPI in Spanish) partnered with Meerkat to launch a tool that allows them to survey the demands of each customer in every corner of Argentina. The survey is …
