It allows not only to manage contacts but also to improve the quality of service. In an increasingly digitized world, where today almost everything goes through devices or computers, having concrete and accurate data is becoming crucially important. In fact, in recent years there has been a boom in Big Data to the point that no one doubts that it …
Why it is essential to have a permanent customer care service In recent years, many people have changed the way they work, entertain themselves, study and even socialize; moreover, the times they do so have also changed. Statistics show that today more than 70 percent of people spend more than 4 hours a day connected by any of the systems, …
The combination of both systems allows for better interaction with users and guarantees their satisfaction. Asynchronous and synchronous systems have been discussed many times. And the subject can lead to some confusion, especially when it comes to customer service. To clarify the picture a little, when we mention both terms we are referring to the simultaneity with which the communication …
More than one hundred Internet Service Providers from all over Argentina participated in the event Meerkat participated this weekend in the Regional Meeting of Small Internet Providers, which took place in San Carlos de Bariloche, province of Río Negro, Argentina, organized by the Argentine Chamber of Small Internet Providers (CAPPI). The event brought together more than a hundred ISP executives and …
Customers are increasingly demanding not only quality service, but also efficient pre- and post-sales service. We have mentioned in several previous posts the importance of good customer service, not only in terms of contracting a service, but also in order to achieve customer fidelity. In addition to the quality of the service or product offered, consumers are increasingly demanding fast …
The cultural changes that have taken place in the last two years have made it necessary to offer a high quality Customer Service Although it may sound paradoxical, the appearance of the coronavirus at the end of 2019 and the consequent restrictions implemented – to a greater or lesser extent – by health authorities at the global level, had a …
Customer service is becoming more and more dynamic and therefore requires complementary tools. Having a Chatbot as a customer service channel is no longer a novelty. In fact, today almost all companies have these systems and they are no longer strange to users. A Chatbot is a customer service software that, with or without the intervention of Artificial Intelligence, manages …
In a previous edition we talked about the great advantages of omni-channel over multi-channel. Today we want to look a little deeper into this point. Omni-channel is a communication model used by companies to improve their customers’ experience, allowing them to be in constant contact through multiple channels at the same time. The great advantage of omni-channel is that it …
As we mentioned last week in “How to retain your customers”, customer service is a key element to conquer and retain customers, because although a good service is essential to achieve this goal, the correct attention and solution of complaints or queries guarantees the total satisfaction of the users. Moreover, in this era of so much supply and competition, customer …
Retaining customers is not a simple task. It demands attention and resources to meet their demands quickly and effectively, and thus achieve their loyalty. This can be done without any inconvenience by means of a conventional service team when dealing with small volumes of claims or queries. But when the number of incoming contacts exceeds the team’s capacity, customers begin …
