As we mentioned last week in “How to retain your customers”, customer service is a key element to conquer and retain customers, because although a good service is essential to achieve this goal, the correct attention and solution of complaints or queries guarantees the total satisfaction of the users. Moreover, in this era of so much supply and competition, customer …

Retaining customers is not a simple task. It demands attention and resources to meet their demands quickly and effectively, and thus achieve their loyalty. This can be done without any inconvenience by means of a conventional service team when dealing with small volumes of claims or queries. But when the number of incoming contacts exceeds the team’s capacity, customers begin …

The Multichannel is a non-unified communication model provided by companies that allows their Cients to get in contact with the company by means of multiple available channels. As we know this model has great advantages but also big disadvantages.  For example, the typical and recurrent case in which the customer contacts several channels at the same time in order to …