Our solution Meerkat Cx already includes features of this technology. There is no doubt that Artificial Intelligence (AI) is becoming increasingly important. In fact, today it is common to see it being applied in different areas of our daily lives and experts say that this technology “is emerging not only as a tool to optimize the existing, but as a force capable of …
The mega exhibition covered the hottest topics in technology today. Undoubtedly, Andina Link is becoming one of the most important technological events in Latin America. Not only because of the number of visitors and participants (this year there were several thousand people), but also because its scope transcends continental borders (there were visitors from all over the world) and its agenda includes …
This week we will be at the annual technology event in Lima – Peru. As part of our expansion in Latin America, this week Meerkat will be present in the city of Lima to participate in Expo ISP Peru, the annual technology event recognized for its focus on international training, exhibition of innovative solutions and the creation of strategic alliances. With the ESAN University Convention Center as …
It not only allows it to be stored and sorted, but also is immediately available. The progress in communication systems generated by the irruption of new channels is leading to an ever-increasing amount of data being handled. An example of this is what happens to anyone with their mobile phone or any other device, where the storage capacity never seems …
It creates a special bond with customers that leads to customer loyalty In today’s digital age, where everything is just a click away, it has become essential for companies to provide a seamless Omnichannel experience to their customers. Because an Omnichannel software as a service platform (Saas) effectively integrates various channels, such as social media, email, chat, SMS, phone calls, …
It is becoming increasingly evident that IPSs need to have an effective and unified delivery platform. As we have already mentioned on several occasions, Internet Service Providers (ISPs) are playing a crucial role in global communication, since they are the ones that provide reliable and uninterrupted connectivity to users. If we add to this the fact that the demand for …
The tools must be increasingly adapted to the needs of the companies. The enormous progress made in recent decades – driven both by the development of new technologies and the emergence of the Internet – has resulted in a paradigm change that began timidly in the field of technology but quickly spread to all other areas of society. Among these …
The cultural changes that have taken place in the last two years have made it necessary to offer a high quality Customer Service Although it may sound paradoxical, the appearance of the coronavirus at the end of 2019 and the consequent restrictions implemented – to a greater or lesser extent – by health authorities at the global level, had a …
Customer service is becoming more and more dynamic and therefore requires complementary tools. Having a Chatbot as a customer service channel is no longer a novelty. In fact, today almost all companies have these systems and they are no longer strange to users. A Chatbot is a customer service software that, with or without the intervention of Artificial Intelligence, manages …
In a previous edition we talked about the great advantages of omni-channel over multi-channel. Today we want to look a little deeper into this point. Omni-channel is a communication model used by companies to improve their customers’ experience, allowing them to be in constant contact through multiple channels at the same time. The great advantage of omni-channel is that it …
