Data analytics unlocks a wide range of powerful solutions for your clients. In last week’s edition, we highlighted the importance of tracking every case that comes through customer service channels. We emphasized how various automation tools can be applied to better understand each user—building a valuable database that captures their needs, concerns, and preferences. This week, we dive deeper into …
More features from the latest Meerkat Cx update. To wrap up our overview of the latest improvements to our omnichannel solution, Meerkat Cx, today we’d like to share how we manage the customer contact data collected through the platform. As we mentioned in previous editions, the integration of all communication channels—using Meta’s official methods, including WhatsApp—generates a valuable flow of …
Now it is faster and easier to manage tickets and their elevation to other levels of attention. In our last issue we commented on one of the improvements offered by the new version of our integrated solution for companies, Meerkat Cx. In it we mentioned that it now integrates all contact channels directly with Meta’s official methods, including WhatsApp. We …
Big Improvements That Make a Real Difference for Your Business Last week, we hosted a new edition of our annual Tech Week, where the entire Meerkat team —from different cities and countries— came together to evaluate, improve, and plan the future of our technology solutions. This year’s focus was on the enhancements made across all our products, and especially on …
Why It’s a Mistake to Think One Will Replace the Other There is no doubt that technology and Artificial Intelligence (AI) have transformed the way companies interact with their customers by providing tools that improve communication and service personalization. In this regard, a few weeks ago and within the framework of the 15th WISPMX Caravan, held in Oaxaca, Mexico, our …
We’ve just added a powerful new feature to Meerkat Cloud! The latest version of Meerkat Cloud comes packed with enhancements designed to simplify your team’s day-to-day operations — and we’re excited to share the newest one with you. From now on, the open ticket view offers much greater clarity at a glance: ✅ See who last interacted in the chat …
Some key points discussed during the last Internet Day At the most recent Internet Day held in Buenos Aires, several highly important topics for our industry were addressed. Among them, perhaps the most prominent was CMR-2027, WISIS+20. The challenges posed by the region and how to address them in a constantly changing context were discussed in a panel featuring Celedonio …
The 15th WISPMX Caravan, held last week in Oaxaca, showcased both qualitative and quantitative advancements. Last week, we were in Oaxaca, Mexico, attending the 15th WISPMX Caravan—the first major event of the year for the Internet and related industries—organized by the country’s National Association of Wireless Internet Providers (WISP). The event, which took place on Thursday and Friday at the …
This Thursday, May 29 and Friday, May 30, we’ll be participating in the 15th WISPmx Caravan Oaxaca 2025, the most important event in Mexico’s internet and telecommunications industry, organized by the National Association of Wireless Internet Providers (WISP). 🚀 We’ve been invited to speak!We’ll be sharing our perspective in the talk “Technology doesn’t replace humans — it helps”, a reflection …
Internet Day 2025 once again brought together the leading voices in connectivity and telecommunications — and we were there! Organized by the Argentine Internet Chamber (CABASE) and held at the Buenos Aires Convention Center, this year’s event saw record participation, with over 50 companies and hundreds of attendees coming together for two days of talks, panels, workshops, and networking opportunities. …
