Why It’s a Mistake to Think One Will Replace the Other There is no doubt that technology and Artificial Intelligence (AI) have transformed the way companies interact with their customers by providing tools that improve communication and service personalization. In this regard, a few weeks ago and within the framework of the 15th WISPMX Caravan, held in Oaxaca, Mexico, our …
We’ve just added a powerful new feature to Meerkat Cloud! The latest version of Meerkat Cloud comes packed with enhancements designed to simplify your team’s day-to-day operations — and we’re excited to share the newest one with you. From now on, the open ticket view offers much greater clarity at a glance: ✅ See who last interacted in the chat …
Some key points discussed during the last Internet Day At the most recent Internet Day held in Buenos Aires, several highly important topics for our industry were addressed. Among them, perhaps the most prominent was CMR-2027, WISIS+20. The challenges posed by the region and how to address them in a constantly changing context were discussed in a panel featuring Celedonio …
The 15th WISPMX Caravan, held last week in Oaxaca, showcased both qualitative and quantitative advancements. Last week, we were in Oaxaca, Mexico, attending the 15th WISPMX Caravan—the first major event of the year for the Internet and related industries—organized by the country’s National Association of Wireless Internet Providers (WISP). The event, which took place on Thursday and Friday at the …
This Thursday, May 29 and Friday, May 30, we’ll be participating in the 15th WISPmx Caravan Oaxaca 2025, the most important event in Mexico’s internet and telecommunications industry, organized by the National Association of Wireless Internet Providers (WISP). 🚀 We’ve been invited to speak!We’ll be sharing our perspective in the talk “Technology doesn’t replace humans — it helps”, a reflection …
Internet Day 2025 once again brought together the leading voices in connectivity and telecommunications — and we were there! Organized by the Argentine Internet Chamber (CABASE) and held at the Buenos Aires Convention Center, this year’s event saw record participation, with over 50 companies and hundreds of attendees coming together for two days of talks, panels, workshops, and networking opportunities. …
We are pleased to announce a new update focused on enhancing ticket automation within Meerkat Cx. We’ve recently implemented a major update to our Meerkat Cx tool, which addresses ticket management automation. This latest improvement is designed to optimize service continuity and operational efficiency when an agent becomes inactive or goes offline. Now, if an agent takes no action within …
The solution created by Suricata and Miria allows companies to let go of day-to-day management and leave it in professional hands. Meerkat partnered with Miria Solutions to develop the most effective and efficient customer service solution known to date. It’s important to keep in mind that behind any virtual tool there are people—ready to handle issues that cannot be resolved …
Having real data enables reliable strategic decision-making We have long emphasized that effective customer service management requires decisions based on real data. Without reliable metrics, support teams operate blindly and reactively to problems, which negatively impacts users’ perception of the company. Today, having accurate data is no longer optional — it is a true necessity. Records are not just an …
This technology is present in many aspects of customer service. Artificial Intelligence (AI) is transforming customer service by enabling companies to provide a faster, more efficient, and personalized experience. AI-powered chatbots, for example, can instantly respond to inquiries and resolve common issues, freeing up human agents to focus on more complex cases. How does AI work in customer service? It …
