It creates a special bond with customers that leads to customer loyalty In today’s digital age, where everything is just a click away, it has become essential for companies to provide a seamless Omnichannel experience to their customers. Because an Omnichannel software as a service platform (Saas) effectively integrates various channels, such as social media, email, chat, SMS, phone calls, …
It is becoming increasingly evident that IPSs need to have an effective and unified delivery platform. As we have already mentioned on several occasions, Internet Service Providers (ISPs) are playing a crucial role in global communication, since they are the ones that provide reliable and uninterrupted connectivity to users. If we add to this the fact that the demand for …
Why Meerkat bets on this way of contacting the customer. In the past years, communications have advanced dramatically on a global scale. And hand in hand with this phenomenal expansion has also come a change in the way people connect with companies and vice versa. To mention just two examples: until not too long ago, when someone needed to make a consultation, they …
A review of what has happened at the largest gathering of ISPs in Latin America As we mentioned in the previous issue, last week we were in Cartagena de Indias, Colombia, where we participated in Expo Andina Link 2023, the largest annual meeting of Internet providers and related industries in Latin America, which was held at the Convention Center of …
Until Thursday we will be participating in Expo Andina Link 2023. After the successful tour of Mexico, where we launched new products and alliances with local companies, this week we moved to Cartagena de Indias, Colombia, where from today until Thursday we will be participating in Expo Andina Link 2023, at the Convention Center of the Hotel Las Americas …
Once again we will be participating in the Caravan, which this time will be held in San Luis, Potosi. On the 24th and 25th of this month we will be part of the IX WISPMX Caravan, which will take place at the Maria Dolores Hotel in San Luis Potosi, in San Luis, Potosi, Mexico, organized by the National Association of …
It is a development we made for SMEs ISPs in Ecuador that is already in operation. We are very happy to announce that as a result of the work we have been doing for some time with the Association of Value Added Service Providers (APROSVA in Spanish) of Ecuador -that is, the chamber of small Internet providers- our Bot, which …
It only takes a few steps to have a solution that is almost customized to your needs. Our Meerkat Cx solution not only offers multiple possibilities and advantages to the companies that implement it (efficiency in customer service, prioritization of contacts, segmentation of claims, storage of the information generated in the Cloud, etc.), but it is also very easy to …
Knowing their profile, expectations and needs not only allows you to expand your business but also to create fidelity. There is no doubt that the Covid-19 pandemic and its consequent confinement have changed Internet consumption habits. In fact, recent studies indicate that in our country people spend, on average, more than 9.5 hours a day using the Internet, 3 hours …
There is no longer any doubt that this is an essential and necessary service. As we have already mentioned, the advance of telecommunications has brought about a true revolution in terms of connectivity and communication. And as we also mentioned some time ago, the Covid-19 pandemic generated many changes in habits related to consumption, work, studies and even interpersonal relationships; …
