With the Service Level Agreement, agents have permanent alerts on the status of their tickets Always trying to   provide a better product for its customers, Meerkat adds a new functionality to its latest version of the Omnichannel tool Meerkat Cx 2.0, which is part of the improvements that we have been applying to our platform and that we have …

The International Journeys 2024, organized every year by the Chamber of Audiovisual Signal Producers and Programmers of Argentina TIC, Video & Connectivity (ATVC) and the Chamber of Producers and Programmers of Audiovisual Signals (CAPPSA), took place in Buenos Aires with a large attendance of public and executives of the main companies of the sector, and it is the main meeting …

Making a company recognized and valued (“brand value”) is not an easy task; in fact, it takes a lot of time and effort to position a name among consumers, especially considering that the offer is growing and becoming more diversified. Experts agree that brand equity is considered as “a positive differentiating effect that an organization has as a customer response …

Going on with the description of the updates and improvements of our solution, it is time to talk about the phone integration. From now on, in the new Suricata Cloud version, agents will be able to answer calls directly from the same platform and without the need to have an IP extension, since the entire operation is embedded within the …

You can quickly and easily count on the best tool for customer service. A few weeks ago we have been commenting on the improvements that we applied to our comprehensive customer service tool Meerkat Cx 2.0, which aimed to provide it with a more complete interface and, at the same time, more practical and easier to operate. And, although it …

This was the central point of the event held in Mexico City, in which we participated last week. After participating in Merida in the Expo ISP MX 2024, Meerkat headed to Mexico City to be part of the CX Day (Customer Experience Day),  Mexico 2024 , one of the most important meetings of businesses and companies related to customer experience …

We introduced the advantages of the integration between Meerkat Cx 2.0 and Pagoralia. Once again Meerkat  traveled to Mexico. This time, it was to participate in the Expo ISP MX 2024, the event that last week reunited the key players of the local and international Internet industry (including ISPs, carriers, equipment suppliers, etc.) and that every year is organized by the Wireless Internet …

Integration with various platforms reduces costs and processing times. Last year, Meerkat presented its integration with different payment platforms as a way to simplify and speed up the collection process for Internet services providers (ISPs), by automating the management and without the intervention of personnel. This articulation, which is offered in Latin America in conjunction with the firm Pagoralia and in Argentina with the company Siro, has a very simple …

Completing them promptly and efficiently increases satisfaction levels. When it comes to customer service management, resolving support tickets quickly and efficiently is critical.  This has several points to consider: on the one hand, by doing so, Service Level Agreements (SLAs) are met and the best standards are achieved at company level. On the other hand, complying with these agreements implies achieving a high degree of satisfaction …

Our solution is actually faster, more effective and more complete. As part of our policy of continuous improvement and with the focus on offering a better service to our customers every day, we have just launched Meerkat Cx 2.0, an evolution of our tool developed specifically for companies that provide services. This version 2.0 takes many elements from Artificial Intelligence, which were specially adapted to our solution. As a …