They launched a joint solution specifically designed for ISPs and telecommunications companies
At the Andina Link Smart Cities Expo 2025, held last week in Cartagena, Colombia, Meerkat Cx and Miria Solutions announced the launch of their joint solution designed to revolutionize customer service for telecommunications companies in Latin America.
This comprehensive solution for ISPs and telecommunications companies combines Meerkat Cx’s specialized omnichannel customer service platform with Miria’s expertise in manpowering and integrated consulting. It enables industry companies to have a robust, efficient, and scalable service without the need to maintain large in-house customer service teams.
In a sector where customer experience is a key differentiator, Meerkat Cx and Miria Solutions offer a solution that allows network operators to focus on growth and development while leaving customer service in the hands of specialists.
With this strategy, companies can maintain high satisfaction levels without increasing operational costs, as they will be able to:
- Maintain high-quality customer service, ensuring low response times and standardized processesnsuring low response times and standardized processes.
- Provide omnichannel support through chatbots, WhatsApp, calls, and other digital channels.
- Optimized operations without the burden of managing large internal teams, leading to greater efficiency and profitability.
- Achieve innovative and technology-driven customer service without compromising quality.
If you want to learn how this partnership can transform customer service in your telecommunications company, schedule a meeting with our team and discover how we can help improve operational efficiency and customer experience.
To learn more about Suricata Cx, please feel free to schedule an interview here.