More and more companies are turning to AI-based solutions like Meerkat Cx. It’s no surprise that many large corporations today are implementing AI-based solutions across various aspects of their daily operations. These range from automated network control and management (to anticipate and resolve issues before they impact customers) to personalized recommendations aimed at enhancing user experience, better resource allocation, the …
The thirteenth edition brought together the industry’s most outstanding in Mexico City More than 20 companies, several hundred attendees, lectures, product and service presentations, numerous business deals closed… That was the balance of the 13th WISPMX 2024 Caravan, which took place a few days ago at the World Trade Center in Mexico City. This Caravan was the last one of …
Next week we will present a new BPO solution at the CAPPI Exhibition . We are very pleased to inform you that on Tuesday 20th and Wednesday 21st, we will be participating in the National Internet Providers Meeting where we will be launching a new and innovative BPO (Business Process Otsourcing) solution for ISPs, which we have developed in …
Next week we’ll be together with our partner company Pagoralia, in Mexico City to participate in the 13 th. edition of the event. As has been our custom for several years, we’re heading to Mexico City, where on November 19th and 20th we will participate in the 13th WISPMX 2024 Caravan, the great event of the Internet and related industries …
This new feature allows for complete control of the operation at a glance Continuing with the improvements offered by our renewed Meerkat Cx 2.0 platform, today it is our turn to comment on the Dashboard, a tool that was included in the last update of our integrated solution. A Dashboard is nothing more than a large control panel. In other …
With the Service Level Agreement, agents have permanent alerts on the status of their tickets Always trying to provide a better product for its customers, Meerkat adds a new functionality to its latest version of the Omnichannel tool Meerkat Cx 2.0, which is part of the improvements that we have been applying to our platform and that we have …
The International Journeys 2024, organized every year by the Chamber of Audiovisual Signal Producers and Programmers of Argentina TIC, Video & Connectivity (ATVC) and the Chamber of Producers and Programmers of Audiovisual Signals (CAPPSA), took place in Buenos Aires with a large attendance of public and executives of the main companies of the sector, and it is the main meeting …
Making a company recognized and valued (“brand value”) is not an easy task; in fact, it takes a lot of time and effort to position a name among consumers, especially considering that the offer is growing and becoming more diversified. Experts agree that brand equity is considered as “a positive differentiating effect that an organization has as a customer response …
Going on with the description of the updates and improvements of our solution, it is time to talk about the phone integration. From now on, in the new Suricata Cloud version, agents will be able to answer calls directly from the same platform and without the need to have an IP extension, since the entire operation is embedded within the …
You can quickly and easily count on the best tool for customer service. A few weeks ago we have been commenting on the improvements that we applied to our comprehensive customer service tool Meerkat Cx 2.0, which aimed to provide it with a more complete interface and, at the same time, more practical and easier to operate. And, although it …
