How to use Meerkat Cx so as not to collapse at times of high demand We are less than a month away from the start of the most important sporting event in the world, the Qatar 2022 Soccer World Cup. And as it usually happens, during these dates almost everything revolves around this event. In fact, fans and not so …
Omnichannel, a communication model provided by companies that allows their customers to contact them through multiple channels of their choice, is the new paradigm and as we well know, it has its outstanding virtues. But it also has its other side: the typical and repetitive case where the client is contacted by several channels at the same time to speed …
The change in the work modality given the current context and the new resolution of social, mandatory and preventive isolation for customer service centers, puts ISPs at risk. Among many of the problems generated, a large percentage of user calls are due to massive network failures. How to attend to these needs if, in addition to overcoming the agents, they …
