Our solution allows you to keep your customers informed quickly and efficiently!
Without a doubt, one of the most notable and unique features offered by Meerkat Cx 3.0 is its ability to automate communication with customers quickly and effectively, regardless of the management software you use.
In other words, as a tool designed to meet the specific needs of Internet Service Providers (ISPs), it enables you to keep users informed automatically, at scale, and with no operational effort.
How is this done? It’s easy: by integrating your management system (ERP), you can send real-time notifications without any manual intervention. Let ‘s have a look.
? What types of communications can be automated?
? Welcome messages for new customers
? New invoice notifications,
? Upcoming due date reminders,
⛔ Service suspension alerts,
? Outage notifications,
? Payment confirmation messages.
How does it work?
Your management software integrates with Meerkat Cx and automatically triggers these notifications based on specific events (such as: an invoice generated, a payment received, a service suspended, etc.).
? What do you achieve with this?
- Reduce repetitive inquiries
- Improve the customer Experience
- Increase collection rates
- Maintain clear and professional communication
And all of this centralized in a single platform!
If you’d like to learn more about Meerkat Cx 3.0, please feel free to contact us and our team will be happy to help you.
Diego Cúneo
Director de Meerkat Media & PR LAB
Periodista y comunicador con una trayectoria de más de 30 años en medios de comunicación masiva de primer nivel. Especialista en Comunicación Corporativa, Relaciones Públicas e Institucionales, con amplia labor en grandes empresas.