A loyalty experience with the User.

Suricata Cx is a disruptive Service Platform. Designed to help Public Service Providers improve their communication by delivering the users a personalized, relevant, consistent and convergent experience across all channels.

Hosted in the cloud, Suricata Cx enhances the User experience across all voice and digital channels, by using self-service personalized tools that make bilateral interactions fluid and intuitive. A single and strong layer of data management in all components of the solution ensures a consistent experience throughout the User Contact Path, increasing trust and empathy with the service provider.

Our Solution

ATTENTION 24/7

Provide attention to Users through all channels, 24 hours a day, 365 days a year.

AUTOMATE

Automate contacts by massive or parcial network failure, debt consultation, electronic payments, bill forwarding, service suspensions, and more.

OMNICHANNEL

Operate with simultaneous service channels such as WhatsApp, Voice Call, Facebook Messenger, Webchat and Telegram.

ASYNCHRONY

The customer service team can get in touch as soon as it is available and after having studied the case of the contact, achieving a better performance.

CENTRALIZATION

Follow from the same platform all the movements of the Users and the tickets generated through the different channels.

REGISTER 100% OF THE CONTACTOS

Through categorized tickets on the platform, register both customers and non-customers and don’t worry about hours with most traffic of contacts.

CLOUD

Work remotely from wherever you want, our solution is Cloud.

ANALYTICS

Control performance by the emission of analitic reports.

Benefits

PERSONALIZED ATTENTION

Through an integration with your database, provide users a personalized attention.

360 CUSTOMER VISION

Obtain a holistic view of Users behavior through omnichannel experience and centralization in a single platform, improving the quality of the relationship.

SEGMENTATION

Identify your audience to improve your communication.

COST OPTIMIZATION

Improve the cost structure of your attention team

ORDER OF SERVICE AREAS

Optimize the processes of the User attention team so thtat they can focalize in tasks that add value.

FAST IMPLEMENTATION

The instalation of our solution is done in less than 60 days.

PRIORITY MANAGEMENT

Immediately identify the critical contacts.

Usuarios de test:

  • Fede - Numero de usuario: 2

Integrable through API's

TIER 1

< 5.000

usuarios
CANALES:

Voz
WhatApp
Facebook Messanger
Web
Telegram

INTEGRACION:

Google SpreadSheet

TIER 3

+20.000

usuarios
CANALES:

Voz
WhatApp
Facebook Messanger
Web
Telegram

INTEGRACION:

API Custom

Contact us


Castillo 1366
Ciudad Autónoma de Buenos Aires
ARGENTINA - C1406DVB



+54 (911) 2040.1026


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