Omnichannel solution for ISPs & WISPs

A complete platform with an end-to-end vision of Customer Experience created to prioritize the subscriber's experience throughout the entire contact path with his ISP.

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Features

See how Meerkat Cx can help you

24/7 Customer Service

Always available to your subscribers through all channels, 24 hours a day, 365 days a year.

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Centralization

Visualize from the same platform all the interactions with your customers and tickets generated throughout the different channels.

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Omnichannel

Operate with simultaneous service channels, such as Phone Calls, Messenger, Webchat, Telegram, Text Message, Whatsapp & more.

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100% Contact Registration

Sort tickets on the platform, record all your contacts seamlessly, and don't worry about rush hours.

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Asynchrony

The customer doesn’t wait endless minutes in the line. Forget about peak hours.

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Automation

Automate contacts such as mass or scheduled outages, electronic payments, bill forwarding, service suspensions and more.

Reports

Control management by issuing reports in real time.

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Cloud Based

Work remotely wherever you are with our cloud based solution.

Integrations

Achieve a unique synergy

Integrate in real time with the most widely used CRMs or ERPs through APIs in the market.

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BENEFITS

Created to Scale
the Customer Experience

  • Order of service areas
  • Fast implementation
  • Priority management
  • Personalized attention
  • 360° view of the subscriber
  • Segmentation
  • Cost Optimization
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BENEFITS

Created for scaling the customer experience

  • Departaments Organization
  • Fast implementation
  • Priority Management
  • Personalized support
  • 360° client view
  • Segmentation
  • Cost optimization
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REAL STORIES

Here's what our Customers have to say:

Velonet "We implemented the Suricata-Meerkat application and it had immediate acceptance with our clients and staff." Mauro Magrini General Manager Oficina Pyme "During Covid Quarantine, the telephone rang constantly so we had to disconnect it as we were unable to handle the situation. We needed a solution. Suricata-Meerkat provided us with a perfect solution." Rodolfo Bianchi CEO

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latest stories

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PARTNERS

The best partners with the best service.

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USA

78 SW 7th St.
Miami
FL 33130
+1 (786) 485.1037

ARGENTINA

Av. Del Libertador 1000
Vicente Lopez
Buenos Aires

B1638BEV
+54 (011) 2040.1026

MEXICO

Puebla #237, Int.1004
Roma Norte
CDMX
CP 06700
+52 (55) 4161.3210

COPYRIGHT 2021 SURICATA LA S.A.S.

USA

78 SW 7th St.
Miami
CP 1414
+1 (786) 485.1037

ARGENTINA

Castillo 1366
Buenos Aires
CP 1414
+54 (011) 2040.1026

MEXICO

Puebla #237, Int.1004
Roma Norte
CDMX
CP 06700
+52 (55) 4161.3210


COPYRIGHT 2021 SURICATA LA S.A.S.

USA

78 SW 7th St.
Miami
CP 1414
+1 (786) 485.1037

ARGENTINA

Castillo 1366
Buenos Aires
CP 1414
+54 (011) 2040.1026

MEXICO

Puebla #237, Int.1004
Roma Norte
CDMX
CP: 06700
+52 (55) 4161.3210