This is a collaborative space to define new features for our platform
We want to let you know that we have created Suricata Labs, a space within our Suricata Cx 3.0 tool dedicated to managing new functionalities (“features”) requested by customers.
The goal is to centralize, make transparent, and prioritize the cycle of each request, allowing company supervisors to propose changes or improvements to the operation of our platform. At the same time, it opens the door for the rest of the companies to participate in voting on these improvements in order to assess whether they are applicable or not.
In this way, Suricata Labs functions as a collaborative innovation lab, in which ideas go through a clear process before reaching production and in which special attention is paid to the concerns of our partner companies.
Among the benefits offered by Suricata Labs, we can point out that there is a transparent weighting of customer needs based on the community itself, and there is full visibility into the status of each requirement. Likewise, the change process is standardized from the idea to the production release, and greater alignment is established between companies’ needs and Suricata’s roadmap.
If you want to know more about Suricata Cx 3.0, do not hesitate to contact us.
Martin Weidemann is a specialist in digital transformation, telecommunications, and customer experience, with more than 20 years leading technology projects in fintech, ISPs, and digital services across Latin America and the U.S. He has been a founder and advisor to startups, works actively with internet operators and technology companies, and writes from practical experience, not theory. At Suricata he shares clear analysis, real cases, and field learnings on how to scale operations, improve support, and make better technology decisions.