We present our new Artificial Intelligence-based tool
More than 80 exhibitors, nearly 2,000 visitors, and about 25 talks were some of the figures left by the latest CAPPI National Meeting of Internet Providers, which took place last week at the Costa Salguero Convention Center in Buenos Aires.
In addition to a packed agenda of exhibitions and meetings, this year’s leit motiv was Networks that unite us, decisions that drive us, so several speakers emphasized this topic.
For Suricata, this 2025 Meeting marked a milestone, as it allowed us to present our latest breakthrough, Suri AI, the solution that combines advanced conversational intelligence and multichannel automation in real-time commercial contexts. In fact, it is the first assistant designed specifically for ISP sales operations.
As we explained to the hundreds of visitors to our booth, how Suri AI works is very simple:
- Suri AI responds instantly via WhatsApp, webchat, or social media.
- It requests the customer’s location and automatically validates whether the service is available, thanks to the coverage polygons loaded in Suricata Cx 3.0.
- It offers the products configured on the platform, using detailed descriptions and availability zones for precise commercial management.
- It accompanies the lead throughout the entire process and transfers it to the human team only when the opportunity is won.
- It learns from each interaction to improve its conversion rate day by day.
That’s why we want to thank both CAPPI and the other participating companies and visitors for the warm reception and the excellent atmosphere of camaraderie that was generated during the event.
If you want to know more about Suricata Cx 2.0, don’t hesitate to contact us.
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Martin Weidemann is a specialist in digital transformation, telecommunications, and customer experience, with more than 20 years leading technology projects in fintech, ISPs, and digital services across Latin America and the U.S. He has been a founder and advisor to startups, works actively with internet operators and technology companies, and writes from practical experience, not theory. At Suricata he shares clear analysis, real cases, and field learnings on how to scale operations, improve support, and make better technology decisions.