With the Service Level Agreement, agents have permanent alerts on the status of their tickets Always trying to   provide a better product for its customers, Meerkat adds a new functionality to its latest version of the Omnichannel tool Meerkat Cx 2.0, which is part of the improvements that we have been applying to our platform and that we have …

The International Journeys 2024, organized every year by the Chamber of Audiovisual Signal Producers and Programmers of Argentina TIC, Video & Connectivity (ATVC) and the Chamber of Producers and Programmers of Audiovisual Signals (CAPPSA), took place in Buenos Aires with a large attendance of public and executives of the main companies of the sector, and it is the main meeting …

Making a company recognized and valued (“brand value”) is not an easy task; in fact, it takes a lot of time and effort to position a name among consumers, especially considering that the offer is growing and becoming more diversified. Experts agree that brand equity is considered as “a positive differentiating effect that an organization has as a customer response …

Going on with the description of the updates and improvements of our solution, it is time to talk about the phone integration. From now on, in the new Suricata Cloud version, agents will be able to answer calls directly from the same platform and without the need to have an IP extension, since the entire operation is embedded within the …

You can quickly and easily count on the best tool for customer service. A few weeks ago we have been commenting on the improvements that we applied to our comprehensive customer service tool Meerkat Cx 2.0, which aimed to provide it with a more complete interface and, at the same time, more practical and easier to operate. And, although it …