Not every customer leaves by choice. Sometimes, it starts with a forgotten bill. Some customers leave because they’re dissatisfied. Others leave almost unintentionally: they forgot to pay, didn’t understand their bill, or couldn’t find an easy way to make a payment. The service gets disconnected, reconnection becomes a hassle, and the customer relationship eventually breaks down. Collections are also customer …
Both companies made a strong impression at one of Mexico’s leading telecommunications industry events. WISPMX’s 10th anniversary celebration marked a highly successful event for Suricata AI and Pagoralia. Throughout October 30 and 31, both companies welcomed a record number of visitors to their booths, meeting with numerous Internet Service Providers (ISPs) interested in exploring their solutions and discussing the challenges …
The signs of churn appear long before the cancellation call. The key is knowing how to recognize them in time. For many ISPs, customer churn seems to come out of nowhere: one day a customer asks to cancel their service, and the next, they’re already connected to a competitor. But in most cases, the decision isn’t sudden. Most customers tell …
Spoiler alert: No. They want a bot that actually solves their problems. “I didn’t understand your request. Please select an option from the menu.” We’ve all experienced that frustration: explaining the same problem three times, receiving irrelevant answers, and eventually searching desperately for a way to speak to a real person. That’s why many ISPs believe their customers reject automation. …
Around the world, we are already seeing how conversational AI is being integrated with the Internet of Things (IoT) to enable homes to automatically detect and resolve connectivity issues. Imagine this scenario: one of your customers’ Internet connections begins to degrade due to interference caused by a new smart device in their living room. Before the customer even notices that …
It’s not just about delivering more speed. It’s about delivering a better customer experience. In the ISP industry, speed has traditionally been measured in megabits—fiber, cable, or Wi-Fi. But today, there’s another kind of speed that can have an even greater impact on your business: how quickly you respond when a customer needs help. For growing ISPs, customer experience is …
Starting October 1, every unnecessary WhatsApp message can impact your bottom line. Here’s how ISPs can reduce messaging costs without compromising customer service. 📢 For ISPs, WhatsApp is no longer just a customer service channel — it’s a cost to manage. Every day, customers reach out looking for quick answers: a copy of their bill, their account balance, payment instructions, or …
The company has confirmed further details about the pricing model that will take effect on October 1st: how to assess your company’s costs and what you can do to pay less 🔔 As we announced some time ago, Meta has decided that, starting Thursday, October 1, 2026, it will begin charging for replies sent by your business, whether they are sent by a human agent or by the bot, in written or voice form. ℹ️ However, in recent days, the company that owns WhatsApp has provided further details: it confirmed that there will be 1,000 free replies per month. In other words, each WhatsApp account will be able to send up to 1,000 free messages per month, and charges will only apply starting with message number 1,001. 💡To make it clearer: ▸You have 1,000 free service messages per WhatsApp account per month. If your operation stays within this limit, you will pay nothing that month. ▸Starting with message 1,001, each reply will be charged at a flat rate based on the country where the customer’s account is registered, with no volume-based tiers. For example, if your company is based in Mexico and your customer contacts you from Colombia, the Colombian rate will apply. ▸This flat rate is shown in the following table published by Meta. COST IN US DOLLARS PER REPLY STARTING WITH MESSAGE 1,001 COUNTRY FIRST 1,000 MESSAGES FROM MESSAGE 1,001 Argentina Free $0.0260 Mexico Free $0.0085 Ecuador Free $0.0113 Colombia Free …
Our solution allows you to keep your customers informed quickly and efficiently! 👉 Wthout a doubt, one of the most notable and unique features offered by Meerkat AI is its ability to automate communication with customers quickly and effectively, regardless of the management software you use. 📢 In other words, as a tool designed to meet the specific needs of InternetService Providers (ISPs), it enables you to keep users informed automatically, at scale, and with no operational effort. ✅ How is this done? It’s easy: by integrating your management system (ERP), you can send real-time notifications without any manual intervention. Let ‘s have a look. 🔔 What types of communications can be automated? 👋 Welcome messages for new customers🧾 New invoice notifications, 📅 Upcoming due date reminders, ⛔ Service suspension alerts, 🔌 Outage notifications, 💰 Payment confirmation messages. ⚙️ How does it work? Your management software integrates with Meerkat AI and automatically triggers these notifications based on specific events (such as: an invoice generated, …
The reality shows that AI and human agents can complement each other, freeing operators from repetitive tasks. ⚠️ There is a growing myth in the service provider industry: the idea that Artificial Intelligence is coming to empty technical support offices and completely replace the human factor. 📢 But the day-to-day reality of an ISP is very different. AI does not compete with operators; it complements them and frees them from routine tasks. 👉 The Real Enemy: The Repetitive Task Loop If you analyze the inquiries that flood call centers on a Monday morning, a clear pattern emerges: nearly 70% of the tickets generated boil down to three mechanical actions: ⚡ Checking account status or balance. ⚡ Confirming whether there is a major outage in the area. ⚡ Guiding the customer through the correct modem restart procedure. Requiring a qualified technician to repeat these same instructions 50 times a day leads to fatigue, boredom, and eventually high employee turnover. This is where AI makes a difference. 💡 Automation for Processes, Humans for People Our Suricata IA solution for ISPs acts as an intelligent first-line filter. Its job is to resolve predictable issues within seconds: ✅ Immediate frustration management: AI responds in less than 10 seconds, identifies the basic issue, and resolves it end-to-end when it is a simple configuration problem. ✅ Key data filtering: If the issue requires human intervention, AI gathers the customer’s history, speed test results, and relevant customer data before transferring the ticket. ✅ High-value human support: Your support team receives cases that have already been filtered. They now have the time needed to resolve complex routing issues or handle critical calls where empathy and human negotiation are irreplaceable. 📈 What ‘s the result? As you can see, customers are the main beneficiaries, receiving immediate answers while operators focus on tasks that truly require their technical expertise. You don’t reduce your team; you multiply its operational capacity. 💬 Want to see how Suricata IA interacts with a traditional support system? Schedule a meeting with our support team and discover how you can reduce your team’s workload starting this week. 📧 If you would like to learn more about Suricata IA, please feel free to contact us. Diego CúneoDiego Cúneo Director …
