Why it is essential to have a permanent customer care service
In recent years, many people have changed the way they work, entertain themselves, study and even socialize; moreover, the times they do so have also changed. Statistics show that today more than 70 percent of people spend more than 4 hours a day connected by any of the systems, platforms or tools available, and that there has been a flexibilization in both schedules and workplaces, to cite just one example.
Internet service providers (ISP’S) know this. That is why it is so important for their support system to be as comprehensive and efficient as possible, since fast and effective service results not only in customer satisfaction but also in customer loyalty. That is why it is essential to have a service that works 24 hours a day, 365 days a year.
In that sense, Meerkat Cx is the ideal tool, because it allows to expand the support schedules in an unlimited way. This, because the bot works as a buffer or support that allows solving the simplest problems, and leaves the attention of the most complicated or critical issues to a "human agent". In addition, during peak contact hours, support can be distributed over a longer period of time, since fewer people are needed at the workstations during off-peak hours, which means they can be better reorganized and redistributed, thus making the resource more effective and saving operational costs.
So, if you want to know more about Meerkat CX, please do not hesitate to contact us.