Our tool, Suricata AI, is Omnichannel, allowing you to manage customer service across multiple messaging applications.
📢 One of the great advantages of Suricata IA is that it allows you to connect automated customer service across all the channels where your customers interact with you and manage everything from a single place.
🦦 We all know that WhatsApp is the main channel for most ISPs, but it’s not the only place where your customers may reach out to you. With Suricata IA , you can connect your bot and customer service team to Telegram, Instagram, Facebook Messenger, and your website, without having to manage each channel separately.
👉 The logic is simple: no matter where your customer contacts you from, the conversation goes directly to the Suricata AI platform. This way, your team can manage everything from a single
💡The result is a more organized operation, with fewer chances of a message going unanswered simply because it came through the wrong channel.
✨ Which channels can your customers use to contact you?
✅ WhatsApp
✅ Facebook Messenger
✅ Instagram
✅ Telegram
✅ Telephony
✨ How do messages reach the platform?
👉 Each conversation is identified by its channel of origin. This means you will always know whether a ticket came through WhatsApp, Instagram, Telegram, Facebook, or the web.
👉 This allows you to filter, report, and analyze customer service volume by channel, so you can understand where your customers are contacting you the most.
👉 Assignment rules, topics, and SLAs work the same way across all channels.
📋 How can you activate it?
Each channel is activated through the Suricata AI support team. Contact us and we’ll help you connect the channel you need.
💬 If you want to know which channels you currently have active or add a new one, please feel free to contact Suricata AI Support.
📧 And if you’d like to learn more about Suricata AI, please don’t hesitate to contact us.
Diego Cúneo
Director de Meerkat Media & PR LAB
Periodista y comunicador con una trayectoria de más de 30 años en medios de comunicación masiva de primer nivel. Especialista en Comunicación Corporativa, Relaciones Públicas e Institucionales, con amplia labor en grandes empresas.