It is becoming increasingly evident that IPSs need to have an effective and unified delivery platform.
As we have already mentioned on several occasions, Internet Service Providers (ISPs) are playing a crucial role in global communication, since they are the ones that provide reliable and uninterrupted connectivity to users. If we add to this the fact that the demand for connectivity is growing by leaps and bounds and that more and more people are looking for a quality service, it becomes clear that service providers need to have an Omnichannel Software as a Service (SaaS) solution in order to meet customer demands and offer a product that is up to the challenges.
Now, what is a SaaS Omnichannel tool? It is nothing more than a unified platform that integrates different means of contact (for example, phone calls, WhatsApp, voice mails, Facebook Messenger, Telegram, webchat and others) and that, by working together and monitored on a single platform, allows to have a 360° view of each customer and management, which results in a better perception that users have about the quality of the offered product.
This tool, in addition to unifying customer contacts, also serves to automate other functions – billing, attendance, and registration and de-registration, among others – allowing providers to deliver a fully integrated, end-to-end customer experience.
Another advantage of the Omnichannel solution is that it provides the ability to store all customer data and contacts in the Cloud, that can be accessed easily and instantly, which can help resolve customer issues more efficiently.
In that sense, Meerkat Cx is the tool specifically conceived and designed to offer solutions to ISPs, so that they can count on effective customer service, while helping to improve operations and reduce operating costs.
If you want to know more about Meerkat Cx do not hesitate to contact us.