Facing crises without disruption

How new tools help mitigate crises and avoid system crashes 

When a malfunction occurs that generates a massive service outage or other similar inconveniences that affect a large number of users at the same time, it is common for them to turn massively and simultaneously to make their claims to the service provider. 

This situation brings with it a rather unpleasant consequence for the service provider, since, faced with such a huge number of calls, its traditional customer service systems (call centers) tend to collapse, which generates even greater discomfort among customers. 

Although these are extraordinary situations, no company is exempt from having them happen at some point. Therefore, it is important that the company has a tool that allows it to contain all complaints quickly and effectively. 

Meerkat Cx is the tool that allows you to attend all contacts in parallel and at the same time, serving as a first containment barrier and leaving the personalized attention (call taker) as a last resort in very complicated cases. 

This translates into several positive aspects. On the one hand, the users who communicate feel that they are being given the care they deserve; on the other hand, it helps to filter the most urgent problems from the less important ones by establishing a scale of values; and finally, because all this means that the staff does not end up overwhelmed.

This is why, if you want to know more about Meerkat Cx, please do not hesitate to contact us.