AI-powered customer support
AI that answers.
A team that responds.
The omnichannel customer support platform. Official channels, AI agents trained by function, and a human team behind them when it matters.
ISPs and service companies
across the Spanish-speaking Americas
In continuous operation
since then
Years of team experience
in customer support
Digital channels in a single view
WhatsApp · Webchat · Phone
Telegram · Messenger · Instagram
Who we serve
For operations that support thousands of customers every day.
The engine is the same across all of them. What changes is the vocabulary, the integrations, and what needs solving first.
- Technical support — outages, telemetry, remote restarts, and a truck roll only when it's needed
- Sign-ups & coverage — validated against your coverage-area polygons before the lead ever reaches your team
- Billing & reactivation — alerts triggered by your ERP and payment inside the conversation
- Claims & outages — mass alerts by zone and automatic validation on every inquiry
- Member support — billing, account status and queue management, at the counter too
- Seasonality — spikes that multiply demand without multiplying your team
- Conversational collections — due-date reminders, payment arrangements and payment embedded in the same conversation
- Onboarding & account support — application status, data verification and routine questions handled by the agent
- Transactional notifications — outbound messages on pre-approved WhatsApp templates, with a full audit trail
AI Agents
Not a bot. Agents specialized by function.
A central agent understands the subscriber's full context — history, account status, priorities — and routes each inquiry to the agent trained for that area. Your brand gives it a name; we handle the operation.
Sales
Qualifies and closes
Checks coverage against your real coverage-area polygons, profiles usage and device count, recommends the plan, and hands the rep a ticket ready to close.
Support
Handles the administrative work
Invoices, payment links, account status, payment arrangements and frequently asked questions, no queue and no business hours.
Troubleshooting
Diagnoses before escalating
Checks for outages, reads telemetry, restarts equipment, resets the WiFi password. It only escalates what actually needs a technician.
A real conversation
This is how the agent works. No cuts.
The full trace of a case, with the reasoning in plain view and the exact moment a person steps in.
→ telemetry ONT showing no signal · no outage reported in the area
→ decision run remote diagnostics before escalating
→ limit needs a site visit → escalating
The invisible handoff
Most cases close before they ever reach your team.
And the one that does arrive, arrives half-solved, not from scratch. The most expensive mistake in automation is the subscriber having to explain their problem twice: our agents know their limits and hand off with the history, the telemetry and everything already tried. The human walks in knowing, not asking.
resolved by the AI agent, start to finish
Your team stops handling the repetitive work and keeps what actually needs judgment.
Reference average across our active customer base, based on our Spanish-language deployments. Not audited by a third party.
The platform
One place for every conversation with your customers.
Everything you keep in five different tools today, in a single view with a single audit trail.
Unified inbox
Tickets and contacts from every channel in one panel.
Integrated telephony
Answer and place calls without leaving the platform. Automatic ticketing and per-call recording, with IVR.
Routing by specialty
Every inquiry reaches the agent who knows how to solve it. Fewer reassignments, more first-contact resolution.
Real-time SLA
Wait times, breaches and follow-ups at a glance.
Automatic CSAT
Survey at the close of every ticket. Average, performance by agent and by department, without buying anything extra.
Mass notifications
Invoices, due dates, outages and alerts triggered by events in your ERP, on pre-approved templates.
Channels
Every channel, one conversation.
Your subscriber writes from wherever they want, whenever they want. Your team sees it all in one panel, with one history. No tab switching, no losing the thread.
Same flow, same history, same inbox.
Inbound and outbound without leaving the platform. IVR, DID, automatic ticket per call, recordings and follow-ups.
On your site, with your brand identity and the same agent that answers everywhere else.
Queue management for your walk-in locations: check-in screen, waiting-room display and visit close-out from the same panel.
No channel built on unofficial workarounds. Everything runs on each platform's official APIs, fully certified.
Built into your operation
Connected to your ERP, not bolted on top of it.
Direct connection to your industry's management software. Notifications fire on their own the moment something changes on the other side: an invoice is generated, a payment posts, a service gets suspended.
We work with the ERPs you already use. Full integration details are on each industry page.
How we work
There are people behind the AI.
This is the part that doesn't show up in a comparison chart. No one's going to send you to a help center to figure it out alone, and the person helping you knows how your operation works because they've seen it.
01
A dedicated CS rep
A dedicated person who already knows your operation. Not a ticket in a queue.
02
Hands-on onboarding
We migrate your operation without interrupting service, including the integration with your ERP.
03
Suri Labs
Suggest improvements and vote on other customers' ideas. The roadmap is shaped in the open, with the customer community watching.
04
We come to you
We go to your operation, wherever it is. It's been in the company's DNA since our first customer.
Ecosystem
Support, collections, and operations. All three, solved.
Suricata AI
The support platform with AI agents and official channels.
Pagoralia
Digital payment collection embedded in the conversation, with local payment methods.
Miria Solutions
A specialized second-level team and operational consulting, for when you don't want to build it in-house.
Presence
Wherever the industry is, we're there.
We operate with clients and show up at industry events in nine countries across two continents, with our own team in each one.
countries
continents
in the industry
Suri News
The latest from us.
Every week we cover a new feature, a read on the industry, or something we learned running the operation.
Updates automatically: always shows the latest five published stories.
AI that answers. A team that responds.
Tell us how your company operates today and we'll show you what changes. The demo is run by someone on the team who knows your industry, not an SDR reading from a script.
We work with service companies that have a recurring customer base. If you're not sure that's you, reach out anyway.