Our new tool responds, sells, qualifies, and converts leads with artificial intelligence
We want to share some great news! This Wednesday, as part of the CAPPI National Meeting of Internet Providers 2025, we will officially present Suri AI, our new intelligent sales agent designed to transform the way ISPs and service companies manage their business opportunities.
And that’s not all: throughout the event, which will run through Thursday at the Costa Salguero Convention Center, we will be sharing the latest updates and improvements we have made in recent months to our omnichannel solution Suricata Cx 3.0.
As a preview, we can tell you that Suri AI combines advanced conversational intelligence, multichannel automation, and real-time business context, becoming the first assistant designed for an ISP’s sales operation.
How does that work?
- Suri AI responds instantly via WhatsApp, webchat, or social media.
- It requests the customer’s location and automatically validates whether the service is available, thanks to the coverage polygons loaded in Suricata Cx 3.0.
- It offers the products configured on the platform, using detailed descriptions and availability zones for precise sales management.
- It guides the lead throughout the entire process and transfers them to the human team only when the opportunity is won.
- It learns from each interaction to improve its conversion rate day by day.
In short: Suri AI not only responds—it sells, qualifies, and converts with artificial intelligence.
That’s why we look forward to seeing you at our booth so you can learn the details of this new step in the evolution of automated service for ISPs.
If you haven’t registered for the event yet, you can do so here.
And if you want to know more about Suricata Cx 3.0, don’t hesitate to contact us.
Martin Weidemann is a specialist in digital transformation, telecommunications, and customer experience, with more than 20 years leading technology projects in fintech, ISPs, and digital services across Latin America and the U.S. He has been a founder and advisor to startups, works actively with internet operators and technology companies, and writes from practical experience, not theory. At Suricata he shares clear analysis, real cases, and field learnings on how to scale operations, improve support, and make better technology decisions.