Our tool features a new home page with more functionality
As part of our philosophy of continuous improvement and to make operators’ work easier, we want to inform you that we have implemented a series of changes to our platform.
One of these modifications relates to the Home Page, which now looks completely revamped. Let’s look at some details:
When you log in to Suricata Cx 3.0, a complete summary of the operational status appears, grouping tickets that are open, those closed during the day, those that have been open for more than 24 hours (overdue), and the number of agents currently connected.
In addition, we added a Notifications Window (where we will communicate releases, updates, or ongoing incidents) and another for Agent Pending Items, which contains details of assigned tickets or tasks awaiting resolution.
Finally, a New Side Menu appears that reorganizes all sections so you can access what you need more quickly. There you will find
- Ticket list: shows all open tickets in real time.
- Reports: groups dashboards and reports to measure team performance and analyze key metrics.
- Customers: allows you to search a customer’s history by DNI or ID or create an informational manual ticket.
- Settings: access to the view of registered agents, ticket list customization, tags, quick replies, and departments.
- Support: contact our technical team directly from the platform.
- Suri Labs: a space to send suggestions and requests for new features.
If you want to learn more about Suricata Cx 3.0, feel free to contact us.
Martin Weidemann is a specialist in digital transformation, telecommunications, and customer experience, with more than 20 years leading technology projects in fintech, ISPs, and digital services across Latin America and the U.S. He has been a founder and advisor to startups, works actively with internet operators and technology companies, and writes from practical experience, not theory. At Suricata he shares clear analysis, real cases, and field learnings on how to scale operations, improve support, and make better technology decisions.