This is another update to our Suricata Cx 3.0 tool
🚀 Continuing with the review of the new features offered by our Suricata Cx 3.0 tool, today we are going to focus on one that is related to the list of open tickets on the platform that we open on the platform.
📌 This feature was designed to further optimize the work of the support team, and is based on the following:
✅ The list will update automatically: new tickets that are created are automatically included in the Open Tickets List, so there is no need to refresh the view. This update is performed every 60 seconds.
🔒 On the other hand, by keeping the Open Tickets List open you will remain logged in to Suricata Cx 3.0. When you leave the list, the application automatically logs you out.
❌ Finally, if the tab is closed, the session will automatically be closed in all other windows of the platform.
👉 With this change, we provide a real-time record of active agents, improving transparency and management in your operation.
✨ As always, these improvements aim to streamline and make customer service management more efficient, and to speed up the work of the collaborators who are in contact with users.
💬 Therefore, if you want to know more about Suricata Cx 3.0, do not hesitate to contact us.
Martin Weidemann is a specialist in digital transformation, telecommunications, and customer experience, with more than 20 years leading technology projects in fintech, ISPs, and digital services across Latin America and the U.S. He has been a founder and advisor to startups, works actively with internet operators and technology companies, and writes from practical experience, not theory. At Suricata he shares clear analysis, real cases, and field learnings on how to scale operations, improve support, and make better technology decisions.