Claro Argentina Customer Service: Analysis and Opinions

Claro Argentina faces criticism for its customer service

• Growth in the customer base, but with challenges in customer service.
• Mixed reviews: praise for fast internet, but complaints about the service.
• Recurring issues in customer service, such as long wait times.
• Diversity of support channels, but with limitations in service quality.
• Need for improvements in staff training and complaint management.

Growth of Claro Argentina in the Market

Claro Argentina has shown notable growth in the telecommunications market, reflecting an increase in its customer base in both mobile services and fixed internet. According to recent reports, by the end of 2024, Claro had 25.9 million mobile lines, representing an increase of 3.9% compared to the previous year. In addition, the company achieved 3.6 million fixed-line, broadband, and television connections, marking growth of 14.2% (TeleSemana, 2025).

This growth is a positive indicator of Claro’s acceptance in the Argentine market, where competition is fierce. However, despite these encouraging figures, customer service remains an area of concern. Criticism of customer service can affect brand perception and, consequently, its future growth.

Customer Service Analysis

Claro Argentina’s customer service has been the subject of analysis due to the diverse opinions of users. Below are the strengths and weaknesses of customer service.

Strengths in Customer Service

Claro Argentina presents several strengths in its customer service:

1. Fast Internet Connections: Many users praise the speed and reliability of Claro’s fiber-optic internet service, which has become a strong point for the company.
2. Attentive Staff: Some customers have highlighted the friendliness and professionalism of the staff, which improves the user experience in certain cases.
3. Diversity of Support Channels: The company offers multiple service channels, allowing customers to choose the option that best suits their needs.

Weaknesses in Customer Service

Despite its strengths, Claro faces serious weaknesses in its customer service:

1. Service Issues: Complaints about long wait times and unhelpful staff are common. Many users have expressed their frustration over the lack of resolution to their issues.
2. Limited Access to Physical Services: The lack of access to restrooms in physical stores has been mentioned as a significant inconvenience by customers.
3. Low Rating in Reviews: Claro has a low rating on platforms such as Trustpilot, where 92% of reviews are one star, indicating serious customer service issues (Trustpilot, 2025).

Customer Opinions about Claro Argentina

Customer opinions about Claro Argentina are varied, reflecting both positive and negative experiences.

Positive Comments

1. Reliable Internet Service: Many customers have praised the quality of the internet service, highlighting its speed and stability.
2. Friendly Customer Service: Some users have had positive experiences with staff, describing them as kind and helpful. This contrasts with the more common criticisms and shows that there are areas where Claro is doing a good job.

Negative Comments

1. Customer Service Issues: Complaints about customer service are frequent, with users reporting long waits and a lack of effective solutions.
2. Restroom Access in Stores: The inability to use restrooms in stores has been a point of frustration for many customers who must wait for long periods.
3. Spam and Coverage Issues: Customers have also mentioned receiving spam calls and problems with network coverage, which affects their overall experience.

Ratings and Reviews on Opinion Platforms

Claro Argentina’s ratings on various opinion platforms reflect the customer experience. Overall, the company has received mixed reviews.

• Trustpilot: With a rating of 1.5 out of 5, most reviews are negative, indicating that many customers are dissatisfied with the service.
• Google Reviews: Reviews on Google also show a similar trend, with a significant number of negative comments highlighting issues in customer service and service quality.

Platform	Rating	Negative Comments (%)	Positive Comments (%)
Trustpilot	1.5/5	92%	8%
Google	2.8/5	60%	40%

Table showing Claro Argentina’s ratings on review platforms.

Available Support Channels

Claro Argentina offers several support channels to meet its customers’ needs. These include phone, online, and in-person support.

Phone Support

Claro provides phone support 24 hours a day, 7 days a week. Contact numbers include:
– General Customer Service: 611 (from a Claro mobile) or 0800-122-1000 (Phontel, 2025).
– Sales Inquiries: 0800-123-25276 (available Monday to Friday, 9 AM to 6 PM).
– Technical Support: 0800-122-2222 (available Monday to Saturday).

Online Support

Claro also offers online support through various platforms:
– Mi Claro App: Allows customers to manage their accounts, pay bills, and chat with customer service representatives.
– Email Support: Customers can send inquiries to [email protected] for assistance.
– Social Media: Claro Argentina is active on Twitter (@ClaroArgentina), where customers can seek support.

In-Person Support

Claro operates physical stores throughout Argentina where customers can receive assistance. Hours vary, but most locations are open Monday through Saturday.

Comparative Performance in the Industry

Claro Argentina’s performance compared to other companies in the telecommunications sector is a crucial aspect for understanding its position in the market. According to Osiptel’s 2024 ranking, Claro has shown acceptable performance in complaint resolution, although it still faces significant challenges.

Key Performance Indicators

1. Resolution Speed: Claro has demonstrated good performance in quickly resolving complaints, which has contributed to its score in the Osiptel ranking.
2. Complaint Volume: Despite progress, the company continues to face a high volume of complaints, indicating there is room to improve customer satisfaction.

Recommendations to Improve Customer Service

To improve its customer service, Claro Argentina should consider the following recommendations:

1. Staff Training: Invest in training programs to improve the professionalism and problem-solving skills of customer service staff.
2. Complaint Management: Implement a robust system to track and resolve complaints in order to reduce overall volume and improve customer satisfaction.
3. Improving Online Support: Expand the capabilities of the Mi Claro app to include more self-service options, reducing the need for customers to contact support.
4. Customer Feedback: Actively seek and act on customer feedback to identify and address pain points in the service experience.
5. Spam Reduction: Implement measures to minimize spam calls and messages, such as stricter opt-in policies for marketing communications.

Conclusions on Claro Argentina Customer Service

Claro Argentina plays a significant role in the country’s telecommunications sector, offering a variety of services to millions of customers. Despite having strengths such as reliable internet services and diverse support channels, it faces challenges in the quality of customer service, evidenced by mixed reviews and low ratings on platforms like Trustpilot. Addressing these issues and focusing on continuous improvement can help Claro Argentina enhance its reputation and customer satisfaction.

Conclusions and Future Outlook

Final Analysis of Customer Service

Claro Argentina’s customer service is an area that requires urgent attention. While the company has achieved notable growth in its customer base, criticism of its customer service could affect its long-term success. Implementing the recommendations mentioned could help Claro transform its image and improve the customer experience.

Proposals for the Future of Claro Argentina

To ensure sustainable growth and better customer satisfaction, Claro Argentina must commit to improving its customer service. This includes investing in training, improving support channels, and actively listening to its customers. With a renewed focus on service quality, Claro can not only maintain its customer base but also expand it in a competitive market.