The discussion is no longer about choosing between Artificial Intelligence (AI) and human interaction, but about how both can work together to deliver better service. In today’s service landscape, companies face a key question: should they rely on the efficiency of AI, or continue differentiating through human touch? The answer is clear—true excellence comes from combining both in a strategic …

The discussion is no longer about choosing between Artificial Intelligence (AI) and human interaction, but about how both can work together to deliver better service. In today’s service landscape, companies face a key question: should they rely on the efficiency of AI, or continue differentiating through human touch? The answer is clear—true excellence comes from combining both in a strategic …