We’ve just added a powerful new feature to Meerkat Cloud!
The latest version of Meerkat Cloud comes packed with enhancements designed to simplify your team’s day-to-day operations — and we’re excited to share the newest one with you.
From now on, the open ticket view offers much greater clarity at a glance:
✅ See who last interacted in the chat — whether it was the bot, an agent, or the customer.
✅ Know exactly when that last message was sent — and how long it’s been since.
Why does this matter?
Because it lets your team quickly identify and prioritize pending conversations — helping you deliver faster, more efficient support.
🆕 Remember: this feature is only available in the latest version of Meerkat Cx.
Want to see how it works step by step?
👉 Click here for the quick guide
Need more info about Meerkat Cx 2.0? We’d love to hear from you —Please feel free to contact us!