The solution created by Suricata and Miria allows companies to let go of day-to-day management and leave it in professional hands.
Meerkat partnered with Miria Solutions to develop the most effective and efficient customer service solution known to date. It’s important to keep in mind that behind any virtual tool there are people—ready to handle issues that cannot be resolved automatically. Traditionally, those human resources belonged to the company, which involved recruiting, training, setting up infrastructure for workstations, and more.
What Meerkat and Miria Solutions offer is an ideal combination that enables companies to completely delegate customer service management. This is achieved by combining the automation capabilities of the Meerkat Cx omnichannel platform with the manpower expertise and comprehensive consulting provided by Miria Solutions. This way, companies in the sector gain access to a robust, efficient, and scalable service.
To better understand this, it’s worth highlighting that Miria Solutions has a team of trained and specialized personnel who handle all second-level support issues, finding the best solutions tailored to user needs.
Additionally, all the information collected from customer interactions is analyzed and used to generate statistics (in our Dashboard), which can later help improve customer service and identify recurring issues along with their corresponding solutions.
In this way, the perception users have of the service improves indirectly, along with their level of satisfaction, which is measured through objective surveys.If you want to learn more about Meerkat Cx and how this alliance with Miria Solutions works, don’t hesitate to contact us.