We have improved the visual experience and usability for agents.
As part of our ongoing update and improvement policy, we recently launched a new version of the Meerkat Cloud platform. This update aims to enhance the visual experience and usability of the tool, allowing customer service agents to manage their tasks more efficiently, smoothly, and in a more user-friendly way.
When agents log into the platform, they will notice several changes, including:
- A revamped interface that is cleaner (with fewer elements), more organized, and distraction-free, making it easier to use.
- Simplified access to key customer information and their tickets—now more direct and easily accessible.
- Improved visualization of customer and general data, enabling faster and more efficient decision-making.
At Meerkat, we are constantly thinking about how to improve our products to ensure our clients have a more effective, modern, fast, and easy-to-use tool every day.
If you want to learn more about Meerkat Cloud, please don’t hesitate to contact us.