More and more companies are turning to AI-based solutions like Meerkat Cx.
It’s no surprise that many large corporations today are implementing AI-based solutions across various aspects of their daily operations. These range from automated network control and management (to anticipate and resolve issues before they impact customers) to personalized recommendations aimed at enhancing user experience, better resource allocation, the creation of new products, or optimizing resources to improve customer service.
On this last point, it’s well known that Meerkat has been leveraging this technology for some time to refine our Meerkat Cx solution. This solution incorporates an internal AI-powered chat system trained to handle technical support inquiries at the same level as any Tier 2 or Tier 3 support specialist from an internet or telecommunications service provider. This development was carried out by our technical team and enhanced using the latest version of OpenAI’s ChatGPT.
But that’s not all. We are also working on developing new AI-driven technologies to optimize customer service applications, thereby positively impacting Net Promoter Scores (NPS).
As we can see, AI-based solutions are proving their transformative potential, signaling the dawn of a new era in telecommunications. These solutions promise a future of connectivity that is managed more efficiently, personalized, and satisfying for users.
If you’d like to learn more about Meerkat Cx, please don’t hesitate to contact us.