Going on with the description of the updates and improvements of our solution, it is time to talk about the phone integration. From now on, in the new Suricata Cloud version, agents will be able to answer calls directly from the same platform and without the need to have an IP extension, since the entire operation is embedded within the solution.
This makes the agent’s job much easier, since the ticket generated by a customer’s call is automatically assigned to the person who answers the call, not only reducing response times but also significantly improving the control and follow-up of the quality of the customer service provided.
Operating with our tool is becoming faster and easier. So, if you want to know more about Meerkat Cx2.0 do not hesitate to contact us.