Our solution Meerkat Cx already includes features of this technology.
There is no doubt that Artificial Intelligence (AI) is becoming increasingly important. In fact, today it is common to see it being applied in different areas of our daily lives and experts say that this technology “is emerging not only as a tool to optimize the existing, but as a force capable of redefining the future of connectivity, promising an unprecedented era of innovation, efficiency and user satisfaction”.
This progress translates into practical applications that significantly strengthen the processes inherent to the sector by redefining the nature of the interaction between service providers and their users. And at the heart of this transformation is AI’s ability to anticipate and adapt to user needs with unprecedented accuracy and speed (thanks to the speed at which it can process large volumes of information).
At Meerkat we have been experimenting with this technology for a long time in order to improve our services. In fact, our Meerkat Cx tool has a built-in AI-based internal chat, which is trained to handle technical support queries that are at the same level as any level 2 and 3 support specialist of any Internet and other telecommunications service provider. This development was executed by our technical team and powered by the latest version of Open AI’s GPT Chat.
But that’s not all, we are also working on the development of new AI-based technologies to optimize customer service applications so that they can positively impact NPS.
If you want to know more about Meerkat Cx, please do not hesitate to contact us.