It not only allows it to be stored and sorted, but also is immediately available.
The progress in communication systems generated by the irruption of new channels is leading to an ever-increasing amount of data being handled. An example of this is what happens to anyone with their mobile phone or any other device, where the storage capacity never seems to be enough and they often have to resort to an external backup in order not to lose the information. Not to mention that having all that data in an orderly manner demands time and effort that few people make.
Translating this to service providers, and especially ISPs, it is clear that not only do they need to have an efficient team that can deal with customer complaints or requests, but they also need to have a tool that allows them to manage these contacts efficiently and at the same time allows them to store the large amount of information that is generated in a secure and accessible way.
Transferring this to service providers companies, and especially ISPs, it is clear that not only do they need to have an efficient team that can deal with customer complaints or requests, but they also need to have a tool that allows them to manage these contacts efficiently and, at the same time, to store the large amount of information that is generated in a secure and accessible way.
Because there is no point in knowing how to manage this information if it is not stored, ordered and immediately available. And this is where Cloud storage plays a fundamental role, as it not only allows you to back up item by item in real time, but also to do so in a space that is unlimited and easily and quickly accessible, something that any company would have to spend enormous amounts of money on both the installation of servers and their operation and maintenance.
Meerkat Cx is the tool that allows you to provide 24/7 support through multiple channels (Omnichannel) with the advantage of backing up everything in the Cloud immediately, so there is no danger of data being lost or messed up and it is always immediately available for follow-up or for further analysis to improve the service.
If you want to know more about Meerkat Cx, please do not hesitate to contact us