We are pleased to announce a new update focused on enhancing ticket automation within Meerkat Cx.
We’ve recently implemented a major update to our Meerkat Cx tool, which addresses ticket management automation. This latest improvement is designed to optimize service continuity and operational efficiency when an agent becomes inactive or goes offline.
Now, if an agent takes no action within their ticket list during a predefined period (default: 60 minutes), the system will automatically log them out. This ensures that tickets do not remain unattended and the workflow proceeds without interruption.
At Meerkat, we are committed to continuous innovation—developing smarter, faster, and more intuitive tools that empower our clients to deliver outstanding customer experiences.
If you’d like to learn more about how Meerkat Cx can add value to your operation, don’t hesitate to get in touch.