The event was organized by CAPPI and Banco Roela
Meerkat was present at the Regional Internet Providers Meeting, Córdoba chapter, organized by Banco Roela and the Argentine Chamber of Small Internet Providers (CAPPI), at the venue of the local Stock Exchange.
The main subject of the event was: “ISPs: essential for the digitalization of Argentina”, and during the presentation several speakers addressed the main issues currently affecting the industry: economic context, management and sales techniques, and how to boost companies.
The speakers were introduced by Rodolfo Bianchi, president of CAPPI, and during the first part of the event, representatives of different governmental entities, such as Enacom, the Connectivity Agency of Córdoba and others, lectured.
In the afternoon, the session was opened by distinguished economist Diana Mondino, Director of Banco Roela, who spoke about Argentina's current economic situation and possible future scenarios. Following was the turn of Florencia Muscarello, executive of the bank’s collection system: SIRO who spoke about the advantages of implementing the system for collections and payments; and in the third place the turn was for our CEO and Founder, Federico Weidemann, who explained the cost of poor customer service, what NPS meant and how to use it as an indicator, how customers perceive our service and other items related to the Meerkat Cx tool.
We thank the organizers and all the participants for the good reception and for the possibility of exchanging experiences in such an important framework.