{"id":3097,"date":"2026-04-13T19:00:00","date_gmt":"2026-04-13T22:00:00","guid":{"rendered":"https:\/\/suricata.la\/?p=3097"},"modified":"2026-04-09T10:53:16","modified_gmt":"2026-04-09T13:53:16","slug":"integrated-telephony-in-one-place-yes-only-with-meerkat-part-2","status":"publish","type":"post","link":"https:\/\/suricata.la\/en\/integrated-telephony-in-one-place-yes-only-with-meerkat-part-2\/","title":{"rendered":"Integrated Telephony in one place? Yes, only with Meerkat (Part 2)"},"content":{"rendered":"\n

Here’s how to operate telephony during calls.<\/em>

In our previous Newsletter, we talked about how telephony works within Meerkat\u00a0Cx 3.0\u00a0<\/strong>and how it allows you to centralize your entire operation within a single platform. Now, we are going to tell you\u00a0 what happens during calls.

The first thing tohighlight is that when a call is answered or rejected<\/strong>:
\ud83d\udc49 The associated ticket is automatically created.<\/strong>
\ud83d\udc49 Internal notes can be added in real time <\/strong>while the conversation with the customer is ongoing.

On the other hand, it\u2019s important to emphasize that all information is centralized in the reporting module, where you can analyze:
\u2705 Incoming and outgoing calls.<\/strong>
\u2705Answered and rejected calls.<\/strong>
\u2705Activity by extension.<\/strong>
\u2705Activity by DID (Direct Inward Dialing, the public number your customers call).<\/strong>
\u2705Actual wait times.<\/strong>
\u2705Contacted-again customers (callbacks).<\/strong>

In addition to logging answered calls, these will also berecorded and available for listening 24 hours after they are received.<\/strong>

Finally, here are the key requirements <\/strong>to access Integrated Telephony<\/strong>:
\ud83c\udfaf Be connected to an IPv4 network.<\/strong>
\ud83c\udfaf Do not have more than one Meerkat\u00a0tab open with telephony active (this may block the system).<\/strong>

\ud83d\udca1 That\u2019s why, if you want to implement Integrated Telephony<\/strong> in your customer service operations, please contact the Meerkat\u00a0Support team<\/strong>\u2014they\u2019re ready to help.
\ud83d\udca1 Our team will guide you through the entire process so you can start operating smoothly.

And if you\u2019d like to learn more about\u00a0 Meerkat\u00a0Cx 3.0<\/strong>, please do not hesitate to contact us.<\/p>\n","protected":false},"excerpt":{"rendered":"

Here’s how to operate telephony during calls. In our previous Newsletter, we talked about how telephony works within Meerkat\u00a0Cx 3.0\u00a0and how it allows you to centralize your entire operation within a single platform. Now, we are going to tell you\u00a0 what happens during calls. The first thing tohighlight is that when a call is answered or rejected:\ud83d\udc49 The associated ticket … <\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":5,"featured_media":3099,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_metadesc":"","content_central_editor_notes":"","yoast_description":"","footnotes":""},"categories":[651,1],"tags":[],"class_list":["post-3097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsletter-2","category-sin-categorizar"],"yoast_head":"\nIntegrated Telephony in one place? 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